Shared Services Manager
Skills
About This Role
Overview
**Waad Education** is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools.
Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.
We are currently seeking an experienced **Shared Services Manager** to join our team and support the effective delivery and management of shared services across our educational institutions.
The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.
Key Responsibilities
- Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
- Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
- Ensure compliance with policies, procedures, and quality standards in service delivery.
- Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
- Lead process optimization initiatives and implement best practices across all shared services functions.
- Collaborate with leadership and school units to understand needs and deliver seamless support services.
- Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field; Master’s degree is a plus.
- 7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
- Proven track record of leading cross-functional teams and driving process improvements.
- Strong knowledge of HR, finance, procurement, and IT service management.
- Excellent communication, leadership, and stakeholder engagement skills.
- Ability to manage multiple projects and deliver results in a fast-paced environment.
- Fluency in Arabic and English.
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