Business Solutions Specialist (Global Business Shared Services)

General Information

Qatar-Doha

About Your Role

Your role

• is to ensure alignment with QR’s transformation objectives by expanding GBS scope, enhancing stakeholder engagement, and positioning GBS as a trusted enabler of efficiency and innovation.
• Your responsibilities:
• Champion the GBS operating model through internal campaigns, leadership engagement, and success stories to build awareness and secure buy-in across QR Group.
• Based on inputs from Transformation team analyze business processes and pain points; identify functions suitable for migration to GBS to deliver cost optimization and service excellence
• Develop and maintain a roadmap for expanding GBS services into new units to increase coverage and maximize economies of scale
• Develop & maintain presentation of financial and non- financial benefits of GBS operating model
• Design and execute internal branding initiatives (newsletters, intranet updates, events) to position GBS as a strategic partner and enhance employee engagement.
• Work closely with business stakeholders, and functional heads to assess readiness and support transition team in defining transition plans to ensure smooth onboarding into GBS.
• Monitor adoption metrics and benefits realization for new GBS initiatives; report progress to leadership to demonstrate value and inform future strategy.
• Develop internal and external performance benchmarking to drive operational transparency and improve performance.
• Collaborate with service line leaders to establish databases of processes and other documentation that support business plans & business improvements
• Identify change management opportunities and ensure delivery of process change at scale
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications and Experience

• High School Qualification / Vocational Qualification / Diploma or Equivalent ( Type of Diploma Based on Role ) with minimum 5 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Minimum 5 years of experience in shared services, transformation, or corporate communications roles.
• Strong understanding of GBS/Shared Services operating models and change management principles.
• Data analysis interpretation and evaluation of reports
• Proven experience in change management & communications
• First class collaboration and team working
• Strong communication and presentation skills for advocacy and branding.
• Proficiency in MS Office and collaboration tools (SharePoint, Teams).
• Ability to manage multiple initiatives and influence senior stakeholders
• Excellent negotiation and consensus-building skills
• Excellent oral presentation and writing skills.
• Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations
• This role requires an energetic, proactive individual who is passionate about relentlessly driving improvement and who is committed to ‘Finding a Better Way’.
• Professional pro-active analytical skills
• Strong oral and written communication skills preferred

Preferred

• Experience in internal branding, stakeholder engagement, and business case development

About Qatar Airways Group