ServiceNow Technical Architect

Role overview

Architecture and delivery

• Lead end-to-end architecture, design and technical governance across ServiceNow solutions, including ITOM, IRM, CSM, TSM, AIOps, Now Assist and Agentic AI.
• Align delivery with agreed scope, business objectives, enterprise architecture standards and ServiceNow best practices.
• Advise clients on platform adoption, roadmap planning and digital transformation.
• Define target architectures and blueprints for scalable, resilient and service-aware operating models.
• Lead architecture workshops and technical design reviews with client stakeholders and executives.
• Own technical decisions, architecture risks, integration strategies and platform governance.
• Guide development teams through design, implementation and deployment.

Innovation, presales and leadership

• Drive innovation using AI-powered capabilities, automation, predictive analytics and Agentic AI frameworks.
• Support presales with demonstrations, proposals and technical estimates alongside sales and account teams.
• Mentor architects, developers and consultants and promote knowledge sharing.
• Contribute whitepapers, architecture patterns, accelerators, reusable assets and community engagement.

Experience and qualifications

• ServiceNow certification in System Administration, Certified Application Developer, or Implementation Specialist in ITSM, CSM or IRM.
• Certified Technical Architect certification is highly desirable but not mandatory.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes and translating business outcomes into scalable solutions.
• Excellent client-facing, presentation and leadership skills, plus strong presales experience across ITSM, ITOM, IRM, CSM and TSM.
• Experience with AIOps, Now Assist, Agentic AI and related business process transformation initiatives is advantageous.

Security clearance

• Offers are subject to satisfactory BPSS and SC security clearance.
• The stated clearance condition requires five years of continuous UK address history at application.

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