ServiceNow Lead Developer

Role overview

Key responsibilities

• Lead ServiceNow implementations across ITOM, IRM, CSM, TSM, Event Management, Service Mapping, AIOps, Now Assist, and Agentic AI.
• Translate architecture and functional requirements into scalable solutions; develop workflows, business rules, integrations, portals, automation, and AI capabilities.
• Lead developers; maintain coding standards, platform governance, and development best practices.
• Drive quality through code reviews, mentoring, and deployment governance.
• Build integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI use cases with Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work with architects, business analysts, product owners, and clients; troubleshoot defects and performance issues and maintain technical documentation.
• Contribute reusable components, accelerators, standards, and automation frameworks; ensure solutions are scalable, secure, and aligned with ServiceNow practices.

Required experience and skills

• Strong hands-on ServiceNow development experience.
• Knowledge of integration architecture, cloud technologies, enterprise platforms, platform architecture, and integration patterns.
• Ability to translate business outcomes into scalable technical solutions.
• Proficiency in JavaScript, Flow Designer, IntegrationHub, and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong client-facing, presentation, leadership, stakeholder-management, and communication skills.

Certifications and preferred expertise

• ServiceNow certification in System Administration, Certified Application Developer, or Implementation Specialist in ITSM, CSM, or IRM.
• Certified Technical Architect is desirable but not mandatory.
• Expertise across ITSM, ITOM, IRM, CSM, and TSM is desirable; AIOps, Now Assist, Agentic AI, and business-process transformation experience is advantageous.

Location

• The description lists London as the role location.

Security clearance

• An offer is subject to satisfactory BPSS and SC security clearance, requiring 5 years of continuous UK address history at application.