ServiceNow ITOM Senior Technical Lead
Key Skills for This Role
Full Job Posting
What you'll do
As an ServiceNow ITOM Senior Technical Lead, you’ll contribute to and manage the selection, creation and maintenance of technologies required to meet the needs of our customers, strategic targets and architecture outcomes, along with developing products using modern engineering practices and tools.
We’ll look to you to collaborate with stakeholders to develop product roadmaps and manage the lifecycle of the products and support engineered products to respond to customer feedback, new feature requests, resolve production issues and help customers consume our products.
Additionally, you’ll:
Take a lead role in designing, engineering and delivering ITOM capabilities
Review, contribute to and approve key technical decisions, designs and engineering standards
Define and maintain architecture standards, including CSDM alignment
Ensure solutions support the product strategy and provide technical validation and oversight for platform upgrades, releases and major feature deployments
Create and participate in a community of practice, sharing learnings and best practice with the community
Use market insights to introduce innovative ideas and driving the delivery of those through product features
The skills you'll need
- To thrive in this role, you’ll have experience in software development or automation scripting such as Python or Shell, with an understanding of the software development lifecycle. You’ll also have a strong experience in utilising modern infrastructure as code via tooling.
- We’re looking for a strong collaborative communicator who can articulate technical concepts clearly to peers and customers. We’ll also expect you to have a strong understanding of Agile working practices and toolsets with the ability to create the vision for the Release Train, feature team, platform and domain. You will also have experience of supporting ServiceNow ITOM within highly regulated environments, including financial services.
- Furthermore, you’ll need:
- ServiceNow certifications including CSA (Certified System Administrator), CIS-DF (Data Foundations – CMDB/CSDM), CIS-D (Discovery), CIS-SM (Service Mapping) and CAD (Certified Application Developer)
- Strong networking fundamentals, including TCP/UDP, routing protocols and subnetting
- Basic-to-intermediate systems administration experience across Unix, Linux and Windows environments, including user permissions and shell scripting
- The ability to explore multiple approaches and seek new ideas from different sources to overcome barriers and generate innovative solutions to be the best for our customers
- Hours
- Job Posting Closing Date:
About NatWest Group
UK-focused banking group serving retail, commercial, and private customers.
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