ServiceNow Developer - IT Asset Management (ITAM / ITOM)

About This Role

Contract & Location Details

• Contract
• Location: UAE (Abu Dhabi)
• Working model: Hybrid (on‑site presence required during key phases)
• Opportunity to work on a strategic, high‑profile ServiceNow programme

Role Summary We are seeking a highly capable ServiceNow Developer to support a large‑scale enterprise IT Asset Management (ITAM) programme for a strategic client operating complex, high‑value infrastructure environments.

The role will focus on delivering and extending a ServiceNow‑based ITAM solution , initially centred on large‑scale GPU, data centre and cloud infrastructure , with expansion to the wider IT estate. You will work as part of a structured delivery team alongside architects, data specialists and integration engineers, contributing hands‑on configuration, development and integration across the ServiceNow platform.

This is a delivery‑focused role suited to an experienced ServiceNow professional with strong ITAM, CMDB, ITOM and integration expertise.

Key Responsibilities

• Configure and develop ServiceNow ITAM solutions aligned to a defined asset lifecycle (planning through disposal)
• Implement and extend Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Enterprise)
• Design and configure CMDB classes, attributes, relationships and reconciliation logic
• Develop and optimise asset lifecycle workflows using Flow Designer and Business Rules
• Support large‑scale automated discovery using MID Servers and ServiceNow Discovery
• Build and maintain integrations with:

• Procurement systems (e.g. Coupa)
• ERP / finance systems (SAP / Dynamics)
• Cloud platforms and security tools

• Implement data imports, transforms and reconciliation rules for legacy data migration
• Develop custom scripts and platform logic using JavaScript and ServiceNow APIs
• Configure dashboards, reports and KPIs supporting IT, Finance and Governance stakeholders
• Support testing, UAT, go‑live and hypercare phases
• Produce technical documentation and support knowledge transfer to client teams
• Collaborate with architects and stakeholders to ensure solutions align with ServiceNow best practices

Required Technical Skills

• Strong hands‑on development experience on the ServiceNow platform
• Proven experience with:

• Hardware Asset Management (HAM / HAM Pro)
• Software Asset Management (SAM Enterprise)
• CMDB and CSDM concepts

• Solid understanding of ITOM Discovery and Service Mapping
• Strong scripting skills:

• JavaScript
• Business Rules
• Script Includes
• Client Scripts
• UI Policies / UI Actions

• Integration experience using:

• REST and SOAP APIs
• IntegrationHub / Workflow Data Fabric
• MID Servers

• Experience with:

• Import Sets and Transform Maps
• Identification & Reconciliation Engine (IRE)

• Reporting using Platform Analytics / Performance Analytics
• Understanding of ITIL‑aligned processes and enterprise service management

Desired Experience

• Typically 5–10+ years overall IT experience, with strong ServiceNow specialisation
• Demonstrated delivery experience in:

• Enterprise or regulated environments
• Large‑scale infrastructure estates (data centre, cloud, GPU / compute environments)

• Experience working on greenfield or major transformation programmes
• Comfortable operating in Agile or structured delivery frameworks
• Experience mentoring junior developers or contributing to design reviews (desirable)

Soft Skills & Ways Of Working

• Strong analytical and problem‑solving skills
• Clear communicator, able to work with technical and non‑technical stakeholders
• Comfortable working in multi‑vendor delivery environments
• Detail‑oriented with a strong documentation discipline
• Proactive, delivery‑focused and able to work independently as well as part of a team

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – one or more of:

• ITSM
• ITOM
• HAM
• SAM

• ITIL v4 Foundation (desirable)

Project‑Specific Requirements

• IT Asset Management (HAM / SAM)
• CMDB and Discovery at scale
• ITOM integration and data quality
• Procurement, finance and security integrations
• Data migration and legacy tool consolidation
• Asset lifecycle automation and governance reporting

Security / Compliance Context

• Experience working in regulated or security‑sensitive environments
• Understanding of role‑based access control and audit readiness
• Familiarity with ISO / compliance‑driven delivery is advantageous

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Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)

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COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.