ServiceNow Developer
Role Overview
Develop and support Dow’s ServiceNow IT service management platform as part of the Service Management team within ITS&S.
Create integrated solutions that meet stakeholder requirements and strategic capability needs.
Key Skills for This Role
Full Job Posting
Role overview
Develop and support Dow’s ServiceNow IT service management platform as part of the Service Management team within ITS&S.
Create integrated solutions that meet stakeholder requirements and strategic capability needs.
Responsibilities
- Evaluate and develop capabilities to meet business requirements and define service deployment strategies.
- Maintain service operations materials that support adoption and operational reliability.
- Lead continuous improvement and meet or exceed client satisfaction goals and SLAs.
- Partner with service managers and team members to deliver service management solutions and operate production solutions.
- Perform ServiceNow development and assist with issue resolution.
Qualifications and skills
- At least 3 years of relevant experience.
- Bachelor’s degree in an IT discipline is preferred.
- Experience or knowledge in ServiceNow development, ITIL, and IT service operations.
- Knowledge of JavaScript, SDM, DevOps, Agile methodologies, asset management, and CMDB.
- Experience configuring ServiceNow and working with ITSM, ITOM, ITAM, and GRC modules.
- Strong organizational, facilitative, and communication skills.
Schedule
- Ability to accommodate a flexible schedule aligned with international time zones is essential.
Benefits
- Dow describes pay and bonus opportunities, wellbeing programs, retirement benefits, insurance, learning opportunities, role-based flexibility, vacation, and paid leave.
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