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naukri

ServiceNow Business Analyst

Client of Salt
Riyadh, KSA
Senior
Today
Requirements GatheringBusiness Process MappingStakeholder AnalysisUMLBPMNAgile
Free

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Requirements GatheringBusiness Process MappingStakeholder Analysis
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Overview

Start date: ASAP cannot consider anyone with a notice period longer than 1 month

We re supporting a major enterprise organisation in Riyadh that is looking to hire an experienced ServiceNow ITSM Business Analyst to join a large-scale digital transformation programme.

Key Responsibilities

  • Engage directly with business stakeholders to gather and analyse requirements
  • Identify pain points and recommend process improvements across ITSM workflows
  • Drive ServiceNow ITSM enhancements, standardisation and automation initiatives
  • Define Service Catalog requirements and support UX-focused improvements
  • Produce BRDs, FSDs, user stories and acceptance criteria
  • Support Agile delivery, UAT and go-live activities

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