ServiceNow Business Analyst
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About the Role
Start date: ASAP cannot consider anyone with a notice period longer than 1 month We re supporting a major enterprise organisation in Riyadh that is looking to hire an experience.
Key Skills for This Role
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Overview
Start date: ASAP cannot consider anyone with a notice period longer than 1 month
We re supporting a major enterprise organisation in Riyadh that is looking to hire an experienced ServiceNow ITSM Business Analyst to join a large-scale digital transformation programme.
Key Responsibilities
- Engage directly with business stakeholders to gather and analyse requirements
- Identify pain points and recommend process improvements across ITSM workflows
- Drive ServiceNow ITSM enhancements, standardisation and automation initiatives
- Define Service Catalog requirements and support UX-focused improvements
- Produce BRDs, FSDs, user stories and acceptance criteria
- Support Agile delivery, UAT and go-live activities
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