ServiceNow Agile Coach - Sr. Scrum Master
Role Overview
Drive Agile and Scrum adoption across IT and digital transformation initiatives.
Enable effective delivery, high-performing teams, continuous improvement, and increased organizational Agile maturity.
Key Skills for This Role
Full Job Posting
Job purpose
Drive Agile and Scrum adoption across IT and digital transformation initiatives.
Enable effective delivery, high-performing teams, continuous improvement, and increased organizational Agile maturity.
Agile implementation and delivery
- Lead Agile and Scrum adoption; introduce practices, frameworks, tools, and standards; establish Scrum processes and ways of working.
- Support Agile transitions and delivery across digital transformation, technology, and IT initiatives.
- Facilitate Scrum ceremonies and sprint activities; monitor progress, backlog delivery, capacity, risks, dependencies, and impediments.
- Partner with Product Owners and delivery teams on backlog management, prioritization, and refinement; make delivery progress and issues transparent.
Coaching, measurement, and transformation
- Coach teams, Product Owners, and stakeholders; promote collaboration, self-organization, accountability, and continuous improvement.
- Resolve team, process, and organizational impediments; mentor Scrum Masters and Agile practitioners where required.
- Monitor velocity, throughput, cycle time, backlog health, and sprint performance; analyze trends and maintain delivery dashboards and updates.
- Support Jira, Azure DevOps, and similar tools; standardize workflows and reporting; lead retrospectives and track improvements.
- Contribute to enterprise transformation, assess Agile maturity, recommend improvements, and develop standards, playbooks, and training materials.
General accountabilities
- Deliver planned activities to meet operational and development targets; use resources effectively and report task execution and deviations.
- Solve related problems and escalate complex operational issues; support quality controls and process improvement.
- Comply with relevant policies, procedures, work instructions, and health, safety, quality, and environmental controls.
Education and experience
- Bachelor’s degree in Information Management Sciences and Systems or a relevant field.
- 6–10 years of work experience.
- Ability to obtain updated soft and technical skills related to the job.
Technical competencies
- Applications system analysis.
- Applications system design.
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