Service Technician - Cambridge

About the Role

Responsibilities

• To diagnose and repair faults on a complete range of Traditional and bean to cup machines.
• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
• To attend various Training Courses to assist you to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
• Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.

Requirements

• Full UK driving licence (minimum 12 months, maximum 6 points)
• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualifications
• Have a technical background with strong fault finding and diagnosis skills.
• Ability to work independently and manage your own workload
• Be customer-focused with a smart and professional appearance.
• Technical background with hands-on experience
• Knowledge of safe working practices with electrical equipment and plumbing

Benefits

• 27 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Most of our shifts are 5 days per week, Mon-Fri
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided
• At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.