oracle
Service Supervisor
Cummins Inc.
Downey, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago
Full Job Posting
Qualifications
- Education, Licenses, Certifications:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
- Additional Skills/Experience:
- Knowledge of Diesel and/or Nat Gas engines
- Previous experience working in a shop service environment
- Previous experience ‘scheduling, dispatching, and managing’ service personnel
- Previous experience in coaching and developing technicians
- Knowledge of Cummins Warranty/Policy
- Ability/experience creating customer estimates/quotes
- Ability/experience creating warranty claims
- Computer literate
- Knowledge of Cummins QSOL/Insite
- Customer Service experience
Responsibilities
- To be successful in this role you will need the following:
- Apply financial acumen to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction.
- Communicate clearly and consistently with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations.
- Build strong customer relationships by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations.
- Direct work effectively by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution.
- Ensure accountability by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly.
- Navigate and resolve conflict professionally, maintaining team cohesion and minimizing disruption to service delivery.
- Leverage technical expertise (diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records.
- Manage technical escalation and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.
About Cummins Inc.
Machinery Manufacturing67400 employeesFounded 1919
Global power leader in engines, powertrains, and energy solutions.
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