Service Sales Specialist

As a Services Sales Specialist, you will be leading the service sales activities in coordination with Regional Sales, ensuring alignment while taking full accountability for results.

The SSS shall operate as a dedicated Sales Force for the Service Business.

You will play a critical role in owning and driving Service growth within the assigned portfolio, accounts and region by proactively identifying, developing, and closing customer opportunities for the defined service offering.

Holds full responsibility for new order intake and new order margin targets within the assigned portfolio, accounts and region, including specific objectives for defined customers (focus and non-focus accounts)

This role bridges increasing market share with existing customers and acquiring new customers, or specific objectives for defined Customer Services initiatives. connecting service culture to action and enabling Innomotics to run a cost-competitive, reliable, resilient, and innovative services to customers.

Prioritize customers and drives Service Sales activities.

Being proactive to serve our customer Installed Base for defined regions/customers, promoting upgrades, retrofits, and value-add solutions to the benefit of the customers.

Working in close collaboration with Regional Sales teams serving various sales channels, by identifying and developing customer opportunities for Services, based on data transparency and analysis.

Defines the service part of the customer strategy.

Visits customers based on Customer Service approach and in coordination with Regional Sales to support, consult and drive deals to closure by generating service sales leads, develops new market opportunities and exploring potential new service portfolios.

Coordinates technical development of offers, fully understands and negotiates them with customers.

Validates pricing and examines ability to deliver.

Accompanied projects during their execution phase to generate follow-up sales.

Maintains for his line of duty a service-related proposal pipeline.

Supports in information collection on customers, market and competitors of his respective Service portfolio in region.

Provides input for marketing (e.g. references) and represents service portfolio in marketing activities (e.g. at trade fairs).

Drives regular knowledge exchange on strategy and portfolio and engages the Regional Sales, Regional CS, IN CS HQ and sales partners; also works in networks across regions.

Actively manage the Customer Service Regional Sales via service sales planning on account and opportunity level for defined service portfolio, key accounts in a defined region.

Supports Regional Sales, Regional Innomotics division and CS in business planning and forecasting.

Execution, coordination and reporting of all Customer Service topics in close collaboration with the Stakeholders in Sales Organization and Services Delivery Teams (FY Planning, Monthly Closing activities (Actual reporting, FC), Service Tickets reporting and Services KPIs) and presentations to the Management Team.

Ensure and drive improvement of i-Base data quality and transparency with the help of KPIs.

Support target achievement by providing data transparency and derive improvement measures while Safeguard compliance with Customer Service standards, values and policies

Bachelor’s or master’s degree in electrical engineering.

Master of Business Administration degree (MBA) is advantageous.

2-3 years Sales experience or other type of marketing i.e. customer interfacing function with a successful proven track record.

2-3 years track record of technical oriented activities in service/ engineering and/ or commissioning.

2-3 years’ experience in executing projects successfully and 1 year in developing proposals

Awareness of Innomotics products & technologies in addition to Customer Services portfolio.

Strong knowledge of Account Management, Customer Development and Customer Services processes.

Able to build virtual teams, manage and motivate people successfully across multiple organizations.

Teamwork and coaching skills

Experience working with multicultural and multinational organizations and working in international environments.

Excellent problem-solving, analytical thinking, business writing, communication, and stakeholder management skills.

Fluent English (Fluent Arabic Language is an advantage).