Service Sales Manager - Local Service Unit

Overview

• The opportunity
• The LSU Service Sales Manager is responsible for defining, leading, and executing the Services Sales strategy in Saudi Arabia.
• This role leads and develops the Country Services Sales team, driving profitable growth across the entire service lifecycle.
• This position ensures strong alignment with Hitachi Energy s global and Hub service strategies while effectively addressing local market needs evolving market trends.
• A key focus is to maximize installed base (IB) penetration, generate and grow sustainable service revenues, and strengthen long-term customer relationships.
• How you ll make an impact
• Lead, coach, and develop the Saudi Arabia Services Sales organization, ensuring high performance, engagement, and continuous capability development.
• Drive effective collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.
• Actively demonstrate and embed the One Hitachi Energy approach, guiding direct and indirect reports.
• Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
• Drive structured service sales lead generation through detailed analysis of Installed Base (IB) potential.
• Work closely with country Local Sales teams, Account Managers and other Business Units Service Sales team to develop and execute service-focused account plans for the country.
• Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
• Responsible for LSU budgeting, sales & operations planning, in close coordination with the Hub Marketing & Sales Manager, Global Product Group (GPG), and Hub Controller.
• Lead installed base analysis and segmentation to identify lifecycle opportunities including service contracts, upgrades, retrofits, spares, digital and advanced services.
• Establish and maintain long-term relationships with key Saudi customers and decision-makers, working jointly with Account Managers, and Country Sales Team.
• Conduct detailed market and competitive analysis to support pricing, positioning, and commercial decisions.
• Drive sales efficiency by ensuring the Services Sales team has the right skills, organization, and capacity to deliver sustainable growth.
• Ensure ongoing training, coaching, and capability building across technical, commercial, and customer skills.
• Coach the team in sales planning, negotiation, customer segmentation, and value-based selling.
• Balance growth ambitions with margin protection and risk management.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.