Service Sales Engineer

Salary

Job Brief

Service Sales Engineer

Valves, Pumps, and Pure Flow Processing (PFP)

Job Responsibilities

• Take ownership of
• Service Sales Order Intake (OI) and sales budget responsibilities
• for flow components within the Valves and Pumps business unit under the Pure Flow Processing (PFP) Technologies division across the Middle East cluster.
• Utilize
• technical knowledge related to the servicing and maintenance of valves and pumps
• to support customers and promote service-related offerings.
• Promote
• service products, modernization initiatives, digitalization solutions, and sustainability goals
• within the PFP division to support long-term customer partnerships and operational improvements.
• Maintain
• close coordination between customers in the Middle East region and headquarters in Germany
• , ensuring effective communication and support for service requirements.
• Coordinate and support
• sales agents' activities
• across the region while ensuring the achievement of service sales targets.
• Promote and develop
• channel partners for local stocking of flow components
• , improving spare parts availability and customer service response times.
• Travel within the region and dedicate
• a minimum of 20% of working time to regular customer visits
• in order to develop business opportunities, understand customer needs, follow up on quotations, promote spare parts and service offerings, and collect customer feedback regarding service performance.
• Contribute to improving the

Net Promoter Score (NPS)

• by ensuring customer satisfaction and sharing feedback with the relevant teams responsible for new machine sales.
• Conduct
• periodic service sales performance reviews
• with the reporting manager or Service Business Controller to assess results and develop strategies to achieve monthly, quarterly, and annual targets.
• Effectively communicate
• service-related issues reported by customers
• and work with the Head of Service Execution (Middle East) to ensure timely resolution.
• Conduct
• market analysis activities
• , including historical segmentation reviews and installed base penetration analysis, and propose corrective actions when required.
• Participate in
• regular internal coordination meetings (e.g., Microsoft Teams calls)
• with the PFP Service Sales team to review forecasts, action plans, backlog status, escalations, and overall performance.
• Ensure continuous
• personal development (Individual Development Plan – IDP)
• by participating in internal training programs and staying updated on the latest service offerings, sales tools, and technologies.
• Contribute to developing a
• teamwork-oriented culture
• by collaborating with internal teams and supporting colleagues with the tools and guidance required for effective performance.
• Coordinate
• logistics arrangements for service orders
• , including repairs and spare parts related to flow components.
• Manage coordination of
• repair and spare parts orders between customers and operational sites
• , ensuring smooth order processing.
• Follow up with operational sites regarding
• delivery timelines and documentation requirements
• for service orders.
• Provide
• monthly analysis on order backlog and estimated sales figures
• , supporting accurate sales reporting and forecasting.
• Act as a
• backup resource for the team when required
• , including assisting with the preparation and processing of quotations or offers.
• Manage the
• arrangement of invoices and ensure closure of orders within the system
• once transactions are completed.
• Follow up on
• accounts receivable and outstanding payments
• , ensuring timely collections.
• Coordinate with the
• Finance team to support payment reconciliation and financial documentation
• .

Job Requirements

• Bachelor’s degree in
• Mechanical Engineering, Industrial Engineering, or a related technical field
• .
• **Fresh graduates are encouraged to apply**
• ; candidates with
• 1–3 years of relevant experience in service sales, order handling, or industrial equipment support
• will have an added advantage.
• Basic technical understanding or strong interest in
• valves, pumps, and flow components used in industrial processing systems
• .
• Strong
• communication and interpersonal skills
• , with the ability to coordinate effectively with customers, internal teams, and international stakeholders.
• Analytical mindset with strong
• attention to detail for order handling, reporting, and follow-up activities
• .
• Proficiency in
• Microsoft Office applications
• , including Excel, Word, and PowerPoint; familiarity with
• ERP systems
• will be an advantage.
• Strong willingness to
• learn and grow within service sales, order management, and customer support functions
• .
• Ability to work in a
• collaborative, cross-functional, and team-oriented environment
• .
• Customer-focused mindset with strong
• problem-solving capabilities
• .
• Willingness to
• travel within the Middle East region
• as required.