Service Sales Manager- Doha, Qatar

Role overview

Key responsibilities

• Identify, pursue, and close service opportunities; build long-term relationships with customers, consultants, and stakeholders.
• Promote maintenance contracts, digital and lifecycle services, upgrades, retrofits, and energy efficiency solutions.
• Develop account plans, identify customer challenges, and propose value-based service solutions.
• Work with technical, engineering, commercial, and operations teams to prepare proposals; lead negotiations and close contracts.
• Secure service agreements and develop portfolio expansion, modernization, and value-added opportunities.
• Maintain the sales pipeline and accurate forecasts through CRM and sales reporting tools; serve as the primary customer contact through the sales cycle.
• Monitor market, competitor, and customer developments and support service market-share growth across Fire Safety, Fire Fighting, BMS, and ELV.

Qualifications and skills

• Bachelor's degree in Engineering or a related technical discipline.
• 10+ years of relevant experience in Building Technologies, Fire & Life Safety, or related infrastructure; 5+ years of Service Sales experience.
• Mandatory service-business experience in Fire Alarm Systems and Fire Fighting Systems; strong knowledge of BMS and other ELV systems.
• Understanding of service agreements, lifecycle services, modernization and migration projects, and digital service solutions.
• Experience in customer relationship management, account development, and solution selling; strong commercial and negotiation skills.
• Excellent communication, presentation, and stakeholder management skills; effective in cross-functional matrix teams.
• Fluent written and spoken English and Arabic is mandatory.
• Self-driven, results-oriented, accountable, customer-focused, and able to manage multiple opportunities.

Benefits

• The posting describes an inclusive culture and learning and development opportunities.

Work arrangement

• The posting describes 2 to 3 days of mobile working per week as a global standard.