Material and Logistics Coordinator – Customer Service

Position overview

Responsibilities

• Plan material activities and stocking levels, forecast requirements, analyze consumption, and recommend actions.
• Coordinate material movements and validate materials for maintenance activities.
• Manage transportation costs, stock records, cycle counts, and physical inventory audits.
• Coordinate vendor returns and defective core processing; support maintenance planners and deliver parts when permitted.
• Work with customer, central planning, warehouse, and project teams to resolve site material issues and fulfill requests.
• Track site metrics, including material availability impacts on fleet availability, and produce daily reports.
• Create project requirement and process documents, monitor progress, and maintain shipping policies and procedures.
• Use SAP, CMMIS, Salesforce, and SharePoint as required; communicate shipment progress and equipment matters.

Requirements

• High school diploma or GED required; college degree preferred.
• ERP and/or MRP system knowledge and experience, including SAP/CMMIS.
• Strong experience with Microsoft Office applications such as Excel, Access, PowerPoint, Word, Teams, and Power BI.
• Excellent customer-service skills and verbal and written communication skills in English.
• Able to work in a team-oriented environment while managing individual workload and acting with urgency.
• Approximately 10% travel required.

Preferred qualifications

• Three to five years of logistics coordination and material-management experience is preferred.
• Railway industry or related-field experience is preferred.
• Experience balancing measures such as transportation cost and material availability is preferred.
• Familiarity with Lean and Six Sigma concepts is preferred.
• Working knowledge of French is desired.

Compensation

• Salary is stated as CAD $75,000–$80,000, commensurate with experience; the description does not specify a pay cadence.
• Eligible for an annual discretionary bonus based on company performance metrics.

Workplace

• On-site role at the customer project site in Toronto.
• The position offers approximately 10% required travel.