Service Representative- UPS

Must comply with all safety policies, practices, and procedures.

Perform start up/commissioning, preventive maintenance, unscheduled maintenance, repairs, and installations on Schneider Electric UPS systems (single and multi module).

Perform data center assembly services for Schneider Electric containment systems.

Conduct routine maintenance, inspections, troubleshooting, and diagnosis of complex technical issues using specialized tools and equipment to ensure optimal equipment performance.

Perform power audits of customer distribution systems.

Collaborate with internal teams, service partners, and sales teams to support site visits and deliver installation projects efficiently.

Provide technical support, training, and guidance to customers on UPS operation, including educating customers on basic equipment operation and potential issues.

Properly document, label, and return defective parts used in repairs to designate disposal or repair locations.

Support continuous improvement by actively participating in team activities aligned with company objectives.

Maintain accurate records of work performed, including service reports and maintenance logs.

Read, analyse, and interpret business procedures, technical documents, professional reports, and governmental regulations.

Define problems, collect data, establish facts, and draw valid conclusions.

Demonstrate proficiency in personal computer applications, including email, databases, word processing, spreadsheets, and related tools.

Handle multiple tasks simultaneously and communicate effectively with stakeholders at various technical levels.

Participate in 24/7 field service availability and rotational standby duty, including nights, weekends, and public holidays.

Stay up to date with industry developments, new technologies, and best practices.

Perform other duties as assigned.