Service Representative- UPS

Overview

Key Responsibilities

• Must comply with all safety policies, practices, and procedures.
• Perform start‑up/commissioning, preventive maintenance, unscheduled maintenance, repairs, and installations on Schneider Electric UPS systems (single and multi‑module).
• Perform data center assembly services for Schneider Electric containment systems.
• Conduct routine maintenance, inspections, troubleshooting, and diagnosis of complex technical issues using specialized tools and equipment to ensure optimal equipment performance.
• Perform power audits of customer distribution systems.
• Collaborate with internal teams, service partners, and sales teams to support site visits and deliver installation projects efficiently.
• Provide technical support, training, and guidance to customers on UPS operation, including educating customers on basic equipment operation and potential issues.
• Properly document, label, and return defective parts used in repairs to designate disposal or repair locations.
• Support continuous improvement by actively participating in team activities aligned with company objectives.
• Maintain accurate records of work performed, including service reports and maintenance logs.
• Read, analyse, and interpret business procedures, technical documents, professional reports, and governmental regulations.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate proficiency in personal computer applications, including email, databases, word processing, spreadsheets, and related tools.
• Handle multiple tasks simultaneously and communicate effectively with stakeholders at various technical levels.
• Participate in 24/7 field service availability and rotational standby duty, including nights, weekends, and public holidays.
• Stay up to date with industry developments, new technologies, and best practices.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree / Diploma in Electrical and Electronics, or a related field.
• Minimum 3+ years of experience in electrical and UPS maintenance, repair, and installation.
• Safety mindset
• Strong knowledge of UPS systems, power quality equipment and electrical distribution systems.
• Excellent troubleshooting and problem-solving skills.
• Very good knowledge of MS Office and being computer literate.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel across Gulf.
• Looking to make an IMPACT with your career?
• When you are thinking about joining a new team, culture matters.
• At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
• We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
• It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
• We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric – apply today!
• €36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World’s most sustainable corporations
• You must submit an online application to be considered for any position with us.
• This position will be posted until filled.
• *Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
• We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
• We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.*
• *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
• Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
• You can find out more about our Trust Charter here*
• *Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.*