Service Manager Middle East & EWA

Service Division

Dubai, UAE

The Job

• As Brand Manager for STANLEY in the EMEA-ANZ region, you will drive the strategic development and execution of integrated brand marketing initiatives that fuel category growth, brand equity, and conversion across key user groups.
• Reporting to the Senior Brand Manager, you will act as the brand guardian for the Power Tools (PT) and Outdoor (OTD) categories, with a special focus on V20 as our ongoing big bet focus with full marketing mediatisation and the biggest growth opportunity for STANLEY.
• You will own full-funnel campaign development, content creation, and go-to-market activation aligned to a data-led end-user strategy.
• You’ll get to
• Development and implementation of a sustainable after-sales service program in ME EWA region to support Commercial strategies
• Development of Service sales to agreed sales and margin targets
• Development of quality improvement / Warranty reduction programs
• ****Key Responsibilities****
• Customer satisfaction on repair times, quality the and costs via management of the Service
• Ensure after sales KPI’s for service transactions and helpdesk
• Being ‘Owner’ and key contact for escalated service and quality issues within the region
• Understand end users / dusers/dealers’ealers’ requirements and implement actions
• accordingly

• Managing SBU Service P&L’s

• Establish systems for Warranty reduction & Quality Improvement. Take the lead on managing product liability claims
• Develop/Audit authorized service agent network and central repair unit(s)
• Project Management to deliver the agreed projects in time
• Implement and utilize Stanley Black & Decker systems and solutions in order to improve service accessibility and effectiveness
• Organize service trainings
• Control order placement from the distributor and follow up on the order process of spare parts
• Provide support to the Finance in managing the financial relations between Stanley Black & Decker and service centers
• Analyse spare parts & after sales service prices versus competitors and adjust necessary changes based on local needs and competition
• Other tasks outside the job profile as required

The Person

• You love to learn and grow and be acknowledged for your valuable contributions.
• You’re not intimidated by innovation.
• In fact, you embrace it.
• Wouldn’t it be great if you could do your job and do a world of good?
• You also have:
• 3-5 years of experience, preferably in related fields
• Preferably a university degree in engineering (mechanical or electrical)
• Commercial exposure and/or background within Stanley Black& Decker, which includes previous experience within a commercial role
• Technical and repair knowledge of power tools is preferred
• Able to handle multiple priorities, organize, plan, and meet difficult deadlines, and multi-task in a fast-paced environment
• Strong interpersonal, negotiation, follow-up, and documentation skills
• Strong presentation skills with experience of presenting to senior business leaders
• Excellent PC and MS Office skills, SAP knowledge is a plus
• Fluency in English, both written and spoken

Key Internal Relationships

• Commercial Team
• Marketing Team

• Customer Service Team

• Planning and Supply Chain Team

Key External Relationships

• Service Agents
• Distributors
• Consulting Firms for Service - Related Issues
• Government Agencies

The Details

And More

• We want our company to be a place you’ll want to be – and stay.
• Being part of our team means you’ll get to:
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
• What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.
• We’re more than the #1 tools company.
• More than a driving force in outdoor power equipment.
• More than a global leader in industrial.
• We’re visionaries and innovators.
• As successful as we’ve been in the past, we have so much further to go.
• That’s where you come in.
• Join us!
• ***We Don’t Just Build The World, We Build Innovative Technology Too.***
• Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.
• Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.
• Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.
• Come build with us and take your career to new heights.
• ****Who We Are****
• We’re the World’s largest tool company.
• We’re industry visionaries.
• We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.
• We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.
• We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

**Global Benefits & Perks**

**What You’ll Also Get**

Learning & Development

Diverse & Inclusive Culture

Purpose-Driven Company

**Global Benefits & Perks**

**What You’ll Also Get**

Learning & Development

Diverse & Inclusive Culture

Purpose-Driven Company