Service Manager
Role Overview
Lead an employment-support service helping young people aged 18–24 overcome barriers, access employment, and build sustainable careers.
Manage Mentors and Activity Co-ordinators while driving service performance and quality.
Key Skills for This Role
Full Job Posting
Role overview
Lead an employment-support service helping young people aged 18–24 overcome barriers, access employment, and build sustainable careers.
Manage Mentors and Activity Co-ordinators while driving service performance and quality.
Location and travel
- Regional, multi-site role covering Croydon, Kingston upon Thames, Merton, Richmond upon Thames, Sutton, and Wandsworth.
- Regular travel across the designated area is required; no regular home-working provision, though occasional home-working may be possible.
- A car and full driving licence are beneficial but not essential; effective regional travel by public transport is required if no vehicle is available.
Salary and contract
- Salary is £52,000 per annum.
- Contract is permanent.
Key responsibilities
- Lead, coach, and performance-manage Mentors and Activity Co-ordinators; support recruitment, induction, training, and team development.
- Manage engagement, employment, sustainment, quality, and compliance targets; use management information to identify trends, risks, and improvements.
- Support action planning, barrier removal, job matching, and in-work support.
- Build employer relationships and work with DWP, Jobcentre Plus, and local partners to improve referrals and participant outcomes.
- Ensure safeguarding, quality, compliance, and data-protection requirements are met.
- Report performance, risks, and improvement activity to the Head of Operations.
Skills and experience
- Experience leading an operational service in employability, welfare-to-work, youth employment, skills, or a similar publicly funded environment.
- Strong people-management and performance-management experience; ability to motivate, coach, and develop frontline teams.
- Experience using data and management information to improve performance; understanding of participant-centred support and sustainable employment outcomes.
- Excellent communication, influencing, stakeholder-management, organisation, and prioritisation skills.
- Knowledge of safeguarding, compliance, quality assurance, and data protection; good IT skills including Microsoft Office and digital case-management or reporting systems.
- Knowledge of local labour markets and services for young people is advantageous.
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