Service Manager

The role

Salary and contract

• Salary is £52,000 per annum.
• The role is permanent.

Key responsibilities

• Lead, coach and performance-manage Mentors and Activity Co-ordinators.
• Manage engagement, employment, sustainment, quality and compliance targets; use management information to identify trends, risks and improvement opportunities.
• Support action planning, barrier removal, job matching and in-work support.
• Build employer relationships and work with DWP, Jobcentre Plus and local partners to improve referrals and participant outcomes.
• Ensure safeguarding, quality, compliance and data protection requirements are met.
• Support recruitment, induction, training and team development; report performance, risks and improvements to the Head of Operations.

Skills and experience

• Experience leading an operational service in employability, welfare-to-work, youth employment, skills or a similar publicly funded environment.
• Strong people and performance management experience, including motivating, coaching and developing frontline teams.
• Experience using data and management information to improve performance; understanding of participant-centred support and sustainable employment outcomes.
• Excellent communication, influencing, stakeholder management and organisation skills, including managing competing priorities.
• Knowledge of safeguarding, compliance, quality assurance and data protection; good IT skills, including Microsoft Office and digital case management or reporting systems.
• Knowledge of local labour markets and services supporting young people is advantageous.

Travel and working arrangements

• The regional, multi-site position requires regular travel across the designated area.
• There is no regular home-working provision; occasional home-working may be possible depending on operational requirements.
• A car and full driving licence are beneficial but not essential; candidates without a vehicle must be able to travel effectively across the region using public transport.