Service Manager
Role Overview
Lead delivery of an employment-support service helping young people aged 18–24 overcome barriers, access employment, and build sustainable careers.
Hands-on leadership role managing Mentors and Activity Co-ordinators and overseeing service performance and quality.
Key Skills for This Role
Full Job Posting
Role
Lead delivery of an employment-support service helping young people aged 18–24 overcome barriers, access employment, and build sustainable careers.
Hands-on leadership role managing Mentors and Activity Co-ordinators and overseeing service performance and quality.
Location and Travel
- Regional, multi-site position covering Croydon, Kingston upon Thames, Merton, Richmond upon Thames, Sutton, and Wandsworth.
- Requires regular travel across the designated area; no regular home-working provision, though occasional home-working may be possible depending on operational requirements.
- A car and full driving licence are beneficial but not essential; candidates without a vehicle must be able to travel effectively by public transport.
Salary and Contract
- Salary is £52,000 per annum.
- Contract is permanent.
Responsibilities
- Lead, coach, and performance-manage Mentors and Activity Co-ordinators.
- Manage engagement, employment, sustainment, quality, and compliance performance targets; use management information to identify trends, risks, and improvement opportunities.
- Support action planning, barrier removal, job matching, and in-work support.
- Build employer relationships and work with DWP, Jobcentre Plus, and local partners to improve referrals and participant outcomes.
- Ensure safeguarding, quality, compliance, and data protection requirements are met.
- Support recruitment, induction, training, and team development; report performance, risks, and improvement activity to the Head of Operations.
Skills and Experience
- Experience leading an operational service in employability, welfare-to-work, youth employment, skills, or a similar publicly funded environment.
- Strong people- and performance-management experience; ability to motivate, coach, and develop frontline teams.
- Experience using data and management information to improve performance; understanding of participant-centered support and sustainable employment outcomes.
- Excellent communication, influencing, stakeholder-management, organization, and prioritization skills.
- Knowledge of safeguarding, compliance, quality assurance, and data protection.
- Good IT skills, including Microsoft Office and digital case management or reporting systems.
- Knowledge of local labor markets and services supporting young people is advantageous.
- Car and full driving licence are beneficial but not essential.
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