Service Manager - Central Area

Role overview

People leadership and service delivery

• Lead, coach, and develop Field Service Engineers, including recruitment, onboarding, performance management, and career development.
• Conduct one-to-one meetings and performance reviews; identify training needs and support employee growth.
• Manage attendance, performance evaluations, and people processes fairly and professionally.
• Collaborate with Service Planning to improve resource utilization, workload distribution, planning efficiency, and job execution.

Operational and customer responsibilities

• Monitor work in progress, utilization, time on site, and other service performance indicators.
• Follow up on customer feedback, service agreements, and key contracts; manage urgent concerns and non-technical escalations.
• Support contract execution, profitability, equipment service compliance, and contract renewals.
• Track planned versus completed work and control quality-related costs.
• Review warranty cases, risk observations, and near misses, and ensure corrective actions are completed.

Safety and improvement

• Maintain safety compliance and oversee service vehicles, tools, and personal protective equipment.
• Organize toolbox and team meetings to strengthen communication, safety awareness, and collaboration.
• Use operational insights and employee feedback to identify continuous improvement opportunities.
• Drive operational performance, team competence, customer satisfaction, service readiness, quality, and profitable business growth.

Experience and knowledge

• Proven experience leading or developing field service, operational, or technical teams with different competence levels.
• Experience managing performance, resource planning, service execution, customer issues, and operational improvement.
• Ability to interpret service performance information and technical job reports to guide action and escalate to technical specialists.
• Good command of Microsoft Office and confidence using operational systems and performance data.
• Understanding of safety requirements, field-service risk management, and disciplined work practices.

Preferred experience

• Working knowledge of compressed-air equipment and service operations is strongly preferred, including oil-injected and oil-free compressors, dryers, and related systems.
• Experience with competitor equipment or service environments is an advantage.

Education

• Bachelor's degree in Mechanical, Electrical, or Instrumentation Engineering.
• Candidates with a recognized technical diploma or apprenticeship and at least five years of relevant compressed-air industry experience may also be considered.

Work location

• The role requires on-site work at the employer's office in Riyadh, Saudi Arabia.

Employer offering

• The employer describes a culture of trust and accountability, lifelong learning and career growth, innovation, comprehensive compensation and benefits, and a focus on health and well-being.