Service Manager - Central Area

At Atlas Copco, we strive to deliver sustainable productivity and outstanding service to our customers. This role provides an opportunity to lead a diverse field service team, enhance operational excellence, improve customer satisfaction, and strengthen organizational capability for future growth. As a leader, you are expected to demonstrate our Cultural Behaviors through your actions, decisions, collaboration, and results.

As Service Manager for the Central Area, you will lead and develop the Field Service Engineer team, ensuring a safe, engaged, and high-performing work environment. You will oversee service operations, support efficient planning and execution, and ensure customer commitments are delivered with quality and reliability.

Working closely with Service Planning, Technical Support, Sales, Human Resources, SHEQ, and other CTS stakeholders, you will drive operational performance, develop team competence, manage non-technical escalations, and support profitable business growth. You will use performance data, customer feedback, and continuous improvement practices to achieve operational excellence.

The position is primarily responsible for:

People leadership, coaching, and team development

Operational performance and KPI management

Customer satisfaction and escalation management

Safety compliance and service readiness

Contract execution, quality, and profitability

Cross-functional collaboration and continuous improvement activities

Proven experience leading or developing field service, operational or technical teams with different competence levels.

Experience managing performance, resource planning, service execution, customer issues and operational improvement.

Working knowledge of compressed-air equipment and service operations is strongly preferred, including experience with oil-injected and oil-free compressors, dryers and related systems.

Ability to review and interpret service performance information and technical job reports sufficiently to guide action and escalate to the appropriate technical specialists.

Good command of Microsoft Office and confidence using operational systems and performance data.

Understanding of safety requirements, field-service risk management and disciplined work practices.

Experience with competitor equipment or service environments is an advantage.

Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering. Candidates with a recognized technical diploma or apprenticeship and at least five years of relevant compressed-air industry experience may also be considered.

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and benefits

Health and well-being

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

→ Visit the Atlas Copco website

Employment type:

Job type: On-Site

Posting End Date: 10/27/26

Functional area: Service

Legal Entity: Atlas Industrial Equipment Co

Country/Region:

City / Province: Riyadh