Service Engineer

Job Brief

Service Engineer

Job Responsibilities

• Manage project and site activities related to water and wastewater treatment systems.
• Perform commissioning and maintenance of various water and wastewater treatment technologies, including clarifiers, filtration systems, softeners, UV, UF, EDI, RO, DM plants, aeration systems, MBBR, MBR, and related equipment.
• Coordinate with the engineering team regarding BOQ requirements for erection and commissioning activities.
• Manage client relationships by understanding project priorities, addressing expectations, and ensuring customer satisfaction.
• Analyze water quality parameters and recommend appropriate corrective actions when required.
• Execute projects and oversee operation and maintenance activities for water treatment, wastewater treatment, STP, and TSE polishing systems.
• Supervise plant equipment installation in accordance with P&ID drawings, piping layouts, and isometric drawings.
• Raise RFIs and coordinate with consultants for approvals upon completion of installation, testing, and commissioning activities.
• Coordinate with clients to ensure site readiness before commencing installation activities.
• Optimize plant performance to achieve the designed operational commitments and efficiency targets.
• Diagnose process-related issues and provide technical recommendations for improvement.
• Prepare method statements, checklists, and task risk assessments (TRA) for installation, testing, and commissioning activities.
• Generate monthly O&M reports, AMC service reports, production reports, chemical consumption reports, and water analysis reports.
• Conduct site surveys and submit detailed reports on actual/as-built site conditions, along with recommendations to the sales team prior to project bidding.
• Apply for and close work permits as required for site activities.
• Liaise with sales teams, consultants, contractors, and suppliers to ensure smooth project execution and customer satisfaction.
• Develop process engineering solutions to support day-to-day operations, maintenance, and monitoring activities.
• Monitor and evaluate plant performance and maintain accurate performance reports.
• Troubleshoot operational and process quality issues related to cooling water treatment, boiler water treatment, process water treatment, chilled water systems, wastewater treatment, domestic water systems, and swimming pool water treatment.
• Provide technical input for operating procedures and process improvements.
• Carry out flushing activities and supervise related site work.
• Identify additional service opportunities and support business growth through value-added services.
• Commission and troubleshoot water treatment controllers and dosing systems.
• Program and interface controllers with BMS and SCADA systems.
• Configure and troubleshoot Ethernet and IP-based communication systems.
• Review existing treatment programs and provide enhanced technical recommendations through case studies and performance assessments.
• Conduct corrosion coupon monitoring and analysis.
• Implement biological control measures using on-site and laboratory testing methods.
• Calibrate specialized instruments and sensors, including PTSA analyzers, fluorometers, online corrators, turbidity meters, ORP analyzers, and similar equipment.
• Coordinate with equipment suppliers to troubleshoot dosing systems, controllers, pumps, sensors, and related equipment.
• Maintain schedules, service records, and reports of planned and completed work in accordance with company procedures.
• Adhere to all health, safety, and environmental requirements while ensuring the proper use of personal protective equipment and safe working practices.

Job Requirements

• Bachelor's Degree in Mechanical Engineering, Chemical Engineering, Environmental Engineering, Electrical Engineering, or an equivalent engineering discipline.
• Minimum
• 4-5 years of experience
• in a similar Service Engineer role.
• Hands-on experience in
• commissioning, maintenance, troubleshooting, and operation of water and wastewater treatment plants.
• Strong knowledge of
• water treatment technologies such as RO, UF, EDI, DM plants, clarifiers, filtration systems, softeners, MBBR, MBR,
• and related systems.
• Experience in project execution, site management, and operation & maintenance of water and wastewater treatment facilities.
• Ability to interpret P&IDs, piping layouts, isometric drawings, and technical documentation.
• Knowledge of water analysis, process optimization, and operational troubleshooting.
• Experience with dosing systems, controllers, instrumentation, and automation systems.
• Familiarity with BMS and SCADA integration and controller programming.
• Understanding of Ethernet communication and IP-based industrial networks.
• Strong problem-solving, analytical, and troubleshooting skills.
• Good client management, communication, and coordination skills.
• Ability to prepare technical reports, method statements, risk assessments, and service documentation.
• Knowledge of health, safety, and environmental standards applicable to industrial and water treatment operations.
• Water treatment industry experience will be a strong advantage.