Service Desk
Key Skills for This Role
Full Job Posting
Client overview
The client is a global IT services firm specializing in SAP solutions, with operations in India, the Middle East, Europe, and North America.
The firm serves manufacturing, oil and gas, healthcare, and retail industries through SAP implementation, consulting, support, and custom development.
Responsibilities
- Log, prioritize, and manage incidents reported by end users; escalate issues when needed.
- Provide first-line support and resolve end-user issues involving IT systems and applications.
- Respond to queries, troubleshoot problems, and assist with software, hardware, and network issues.
- Coordinate with users, technical teams, and stakeholders to resolve incidents and provide progress updates.
- Manage expectations and align business and IT stakeholders.
- Maintain a knowledge base of issues, solutions, workarounds, and best practices.
- Share guidance to enable user self-service and document and disseminate common solutions.
Qualifications
- Bachelor’s degree in computer science, information technology, business administration, or a related field.
- ITIL Foundation certification is highly preferred.
- Excellent communication and interpersonal skills, analytical and problem-solving ability, teamwork, adaptability, and willingness to learn.
- Attention to detail, commitment to quality, and time-management and organizational skills.
- Prior service desk or help desk experience, preferably supporting varied IT systems and applications.
- Familiarity with IT service management processes and tools; knowledge of common IT systems, software, and hardware.
- Experience in incident management, change management, and knowledge management.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Jobskey Consultancy
Systems Administrator / Process Coordinator
Riyadh, KSA
Jobskey Consultancy is seeking a Systems Administrator / Process Coordinator to coordinate a web-based inspection and certification platform between operational teams, QA, and developers. Candidates should understand bus
Electrical Foreman | High-Rise Construction Projects
Riyadh, KSA
Jobskey is hiring electrical foremen to supervise installation work on high-rise building projects in Riyadh. Candidates need a relevant electrical diploma or technical certificate and at least 10 years supervising elect
Accounting/Financial Analyst
Riyadh, KSA
The employer seeks an experienced accounting and finance professional to oversee financial planning and analysis for healthcare providers and joint ventures. The role reviews budgets, forecasts, financial reports and boa
Procurement Manager
Riyadh, KSA
A procurement manager is sought to oversee contracting for major projects, including global agreements, tendering, negotiations, contract amendments, and dispute resolution. The role requires a bachelor's degree and at l
English and Arabic Editors
Riyadh, KSA
The employer is seeking English-Arabic editors to proofread and refine marketing materials, web content, and press releases. Candidates need excellent written and verbal skills in both languages and editing, proofreading
Civil / Structural Inspector - Airport Project
Riyadh, KSA
The employer seeks a Civil / Structural Inspector for airport construction work, inspecting civil and structural works and monitoring site quality and safety. The role includes reviewing materials, documenting findings,
Mechanical Foreman (High-Rise MEP Projects)
Riyadh, KSA
The employer is seeking experienced Mechanical Foremen to supervise mechanical installation on a high-rise MEP project in Riyadh. Candidates need at least 10 years supervising mechanical installations, mandatory high-ris
Systems Administrator / Process Coordinator
Riyadh, KSA
Electrical Foreman | High-Rise Construction Projects
Riyadh, KSA
Accounting/Financial Analyst
Riyadh, KSA
Procurement Manager
Riyadh, KSA
English and Arabic Editors
Riyadh, KSA
Civil / Structural Inspector - Airport Project
Riyadh, KSA
Mechanical Foreman (High-Rise MEP Projects)
Riyadh, KSA