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teamtailor

Service Desk Analyst

Giacom
Hessle, GBR
Mid
Discovered 1 weeks ago
azuresharepoint

Full Job Posting

Skills & Experience

  • Required
  • Experience in a technical support, service desk, cloud support or managed services environment, with responsibility for investigating and progressing customer incidents or service requests.
  • Strong technical aptitude and a demonstrable ability to troubleshoot methodically across interconnected cloud services, configurations and administrative platforms.
  • Clear written and verbal communication skills, with the confidence to support technically capable partners and translate complex findings into concise, practical guidance.
  • Strong ownership and case-management skills, including accurate documentation, prioritisation, follow-up and coordination with other teams or vendors.
  • Desirable Technical Awareness
  • Working knowledge of one or more Microsoft cloud services such as Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Intune or Azure, would be highly beneficial.
  • What's in it for you?
  • Investment in your future career with a variety of learning and development opportunities.
  • No dress code - embrace the freedom to bring your whole self to work.
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future.
  • Complimentary refreshments in all our offices.
  • For a comprehensive list of all our benefits, click here.
  • Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Qualifications

  • Required
  • Experience in a technical support, service desk, cloud support or managed services environment, with responsibility for investigating and progressing customer incidents or service requests.
  • Strong technical aptitude and a demonstrable ability to troubleshoot methodically across interconnected cloud services, configurations and administrative platforms.
  • Clear written and verbal communication skills, with the confidence to support technically capable partners and translate complex findings into concise, practical guidance.
  • Strong ownership and case-management skills, including accurate documentation, prioritisation, follow-up and coordination with other teams or vendors.
  • Desirable Technical Awareness
  • Working knowledge of one or more Microsoft cloud services such as Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Intune or Azure, would be highly beneficial.
  • What's in it for you?
  • Investment in your future career with a variety of learning and development opportunities.
  • No dress code - embrace the freedom to bring your whole self to work.
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future.
  • Complimentary refreshments in all our offices.
  • For a comprehensive list of all our benefits, click here.
  • Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

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