Service Desk Administrator (IT Help Desk) - Qatar (Secret Clearance Required)

About Five Rivers Analytics

Position Overview

Responsibilities

• Support site Information Management Officers and assist with computer, network, and software management.
• Respond to walk-up and telephone support requests, troubleshoot issues, and help users submit tickets.
• Use ServiceNow and other tools to manage trouble tickets; shifts may be 12 hours.
• Route unresolved tickets to the appropriate IT groups.
• Troubleshoot Microsoft operating-system and authorized software issues, including Army Gold Master/Universal Gold Master and Microsoft Office 2007.
• Create logon and email accounts using Microsoft Exchange Server and User Manager.
• Manage network services, server management, print queues, and Cisco VMPS administration.
• Track and document work for accurate activity reporting; contribute to a continuous-improvement-focused team.

Qualifications

• Active Secret clearance or higher is required.
• High school diploma or GED and at least one year of service desk/help desk experience.
• Maintain at least one DoD 8570.01-M baseline certification and one computing-environment certification.
• Working knowledge of Microsoft Office and demonstrated strong customer service skills.
• State-side applicant prerequisites include a valid U.S. passport and driver's license, ability to obtain and maintain an International Driver’s Permit, and police-clearance and medical qualification checks.
• In-country applicant prerequisites include a valid U.S. passport, International Driver’s Permit, and driver's license; medical qualifications; and current visa sponsor/employer details plus Civil ID and/or work visa documentation.
• Pass a detailed medical and dental examination and complete CONUS Replacement Center training for overseas deployment.