Service Desk
Role Overview
Provide technical support to end-users via phone, email, and chat.
Troubleshoot hardware and software issues.
Escalate issues to the appropriate IT team.
Create and maintain support tickets.
Provide excellent customer service.
Contract duration is from 6 months to 12 months.
Key Skills for This Role
Full Job Posting
Role Overview
Provide technical support to end-users via phone, email, and chat.
Troubleshoot hardware and software issues.
Escalate issues to the appropriate IT team.
Create and maintain support tickets.
Provide excellent customer service.
Contract duration is from 6 months to 12 months.
Requirements
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with Microsoft Office Suite and other common desktop applications.
- Experience with remote desktop tools such as TeamViewer and Remote Desktop.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and handle multiple tickets.
Education
- Associate degree in computer science or a related field.
- Industry certifications such as CompTIA A+ and ITIL are preferred.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues.
- Escalate issues to the appropriate IT team.
- Create and maintain support tickets.
- Provide excellent customer service.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Noor Al ain Group , FM
Supervisor
, UAE
The employer is seeking a facilities management supervisor to coordinate daily service operations and oversee on-site staff and subcontractors. Candidates should have relevant FM or building-services experience, team-coo
Store Keeper – Abu Dhabi
Abu Dhabi, UAE
Noor Al Ain Group is seeking a Store Keeper to maintain an organized, well-managed store. Candidates need at least three years of experience and should be organized and accurate.
Infrastructure Security Specialist
Abu Dhabi, UAE
The employer is seeking an Infrastructure Security Specialist to operate, maintain, and improve security tools and systems. The role covers security monitoring, device configuration and patching, policy management, and r
System Administrator
Abu Dhabi, UAE
The employer is seeking a System Administrator to manage server, cloud, and on-premises systems and improve IT operations. The role requires hands-on experience with containers, virtualization, operating systems, and sec