Service Delivery Manager
Full Job Posting
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
- Customer Satisfaction Management:
- Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
- Build and maintain customer relationship
- Provide support to resolve customer issues
- Work with sales, pre-sales and product support team to address customer concern on product issue
- Services Partner Management:
- Manages service partners to deliver maintenance services to Lenovo customer
- Manage service partner's costs and drive service delivery performance
- Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving
- Business and Process Management
- Responsible for ANZ maintenance service business profit and lost
- Identifies any cost saving opportunities and drives cost saving initiatives
- Streamline and provide recommendation to improve the maintenance service process
About Lenovo
Global technology company delivering Smarter Technology for All.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Lenovo
Sr. Manufacturing Quality Engineer ( Saudi Nationals)
Riyadh, KSA
Lenovo seeks a Sr. Manufacturing Quality Engineer to lead quality management during server New Product Introduction and mass production at its KSA factory. The role drives root cause analysis, corrective actions, and con
Sr. Solutions & Services Specialist Manager - ISG
Bengaluru, IND
Sr. Manufacturing Quality Engineer ( Saudi Nationals)
Riyadh, KSA
Sr. Manufacturing Quality Engineer ( Saudi Nationals)
Riyadh, KSA
Sr. Solutions & Services Specialist Manager - ISG
Bengaluru, IND
Sr. Solutions & Services Executive - Channel Hybrid Cloud
, GBR
ISG Sales Specialist Chennai
Chennai, IND
National Services Sales Lead, SSG
Gurugram, IND
ISG Sales Specialist
Gurugram, IND
Sr. Manager Software Engineering, AI Infra
Edinburgh, GBR