Service Delivery Lead Coordinator

Role Overview

About CFA

About the Role

• Work alongside CFA's senior leaders, supporting the priorities of the Chief Officer and working closely with the Assistant Chief Fire Officer (Staff Officer) and Assistant Chief Fire Officer (Secondments).
• Support strategic workforce planning, leadership development and initiatives for senior operational leaders.
• Provide policy support and governance oversight on workforce, operational and organisational matters in a complex and high-profile environment.
• Lead research and analysis and prepare high-quality reports, briefings and formal documentation.
• Provide secretariat support to senior forums and coordinate workforce planning activities.
• Act as a trusted advisor managing sensitive and confidential matters with sound judgement, professionalism and discretion.
• Work closely with the Chief Officer, Deputy Chief Officers and key stakeholders to support organisational priorities, quality assurance activities and strategic projects.

About You

• High level of political acumen and ability to think strategically whilst also being across the detail.
• High level of communications and interpersonal skills with a demonstrated ability to collaborate, lead through influence and prepare reports for Government Agencies or external publication.
• Extensive experience in managing complex problems, negotiating and collaborating with others on complex and sensitive matters with a broad range of stakeholders to find suitable solutions.
• Extensive experience in providing strategic and operational advice to senior management.
• Excellent planning and organisational skills, with skills and proficiency in building and improving systems, processes and quality assurance mechanisms.
• Strong analytical skills that support effective problem solving and decision making.
• Tertiary qualifications in business administration and/or project management or relevant discipline will be highly regarded.

Why Choose CFA

• Meaningful purpose: contribution truly makes a difference.
• Work-life balance: paid parental leave and generous leave provisions.
• Flexibility: hybrid work options with flexible work arrangements.
• Discounts: Emergency Memberlink discounts on various services.
• Wellbeing focus: Health Ready programs and flu vaccinations.
• Member Assistance Program: access support across 8 service pathways.

Your Application

• Click the Apply button to access the online application portal and provide personal and contact details and respond to employment-related questions.
• Include a cover letter and resume clearly demonstrating qualifications, experience and key attributes and skills relevant to the role.
• Offers of employment are made only to candidates who successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.
• Provide at least two professional references.
• Applications close 11:59pm 25 October 2026.