Service Coordinator
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Key skills for this role
About the Role
Our client in Dandenong is seeking an organised and customer‑focused Aftermarket Service Coordinator to support the delivery of aftermarket products and services. This role suits someone who enjoys a mix of customer interaction, service coordination, and administrative support.
Key Skills for This Role
Full Job Posting
Overview
Our client in Dandenong is seeking an organised and customer‑focused
Aftermarket Service Coordinator
to support the delivery of aftermarket products and services.
This role suits someone who enjoys a mix of customer interaction, service coordination, and administrative support.
Key Responsibilities
- Liaise with customers to ensure timely service delivery
- Initiate and action AirCover service requirements
- Raise system requests for AirCover and breakdown servicing
- Allocate jobs with the Regional Service Coordinator
- Manage incoming enquiries and maintain strong customer relationships
- Create and update contracts/agreements in the system
- Support Regional Service Managers with service issues and reporting
- Act as first point of contact for service customers
- Provide back‑up support during coordinator absences
- Contribute to a safe working environment through risk assessments and correct equipment use
About You
- Strong communication and customer service skills
- Confident with SAP, Lotus Notes, Excel, Word, and databases
- Highly organised with strong attention to detail
- Able to prioritise, multitask, and work independently
- Analytical, proactive, and solutions‑focused
- Experience in a Customer Care Centre is beneficial
Why Join Our Client in Dandenong?
- Supportive team environment
- Varied role across service, admin, and operations
- Opportunity to build strong customer relationships
How To Apply
Please submit your resume and cover letter outlining your relevant experience and suitability for the role.
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Kayla Densley
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