Service BDC Representative
Role Overview
Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.
Essential Functions
Training is 3-4 weeks long
Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments
Respond to inbound appointment inquiries by phone, text message, and email
Reschedules missed appointments
Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
Assists with answering customer inquiries and problems by routing customers to the contact and or service department
Calls take about 2-3 minutes (after training period)
About 75 Inbound calls daily
Understand the terminology of the automobile business and keep abreast of technology changes
Understand the manufacturer's requirements and policies for assigned brands
Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training and stays current with the sales department concerns and sales techniques
Attends company meetings as required
Other duties as assigned
Key Skills for This Role
Full Job Posting
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work.
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
Excellence: Provide an unparalleled level of expertise to support customer's overall experience.
Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Job Overview
Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.
Essential Functions
Training is 3-4 weeks long
Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments
Respond to inbound appointment inquiries by phone, text message, and email
Reschedules missed appointments
Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
Assists with answering customer inquiries and problems by routing customers to the contact and or service department
Calls take about 2-3 minutes (after training period)
About 75 Inbound calls daily
Understand the terminology of the automobile business and keep abreast of technology changes
Understand the manufacturer's requirements and policies for assigned brands
Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training and stays current with the sales department concerns and sales techniques
Attends company meetings as required
Other duties as assigned
Requirements
- Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to process data and organize it for management analysis.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to interact well with others and be a positive influence on employee morale throughout the organization
Dealership Name
Hudson Nissan
_____________________
Jersey City, NJ, USA
Area of Interest
Customer Service
Position Type
Full-time
About Penske Automotive Group
Diversified international transportation services and automotive retailer.
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