Service Advisor

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

Proudly named to Glassdoor's Best Places to Work

Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Genuine interest in providing an exceptional customer experience.

Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

Excellent communication, interpersonal, and organizational skills.

Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.

Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.

Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.

Schedules service appointments; obtains customer and vehicle data prior to arrival when possible

Greets customers promptly in a polite and friendly manner, conducts telephone transactions

Writes up customers' vehicle problems accurately and clearly on the repair order

Test drives the vehicle with customer as needed to confirm the problem

Refers to service history, inspects vehicle, and recommends additional needed service

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications

Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"

Obtains customer signature on repair order; provides customer with a copy

Establishes customers' method of payment; obtains credit approval if necessary

Notifies Dispatcher of incoming work

Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

Reviews repair orders to ensure that work is completed and additional work and authorization is noted

Explains completed work and all charges to customer

Closes repair order as appropriate

Ensures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely stored

Implements a quality control process to eliminate comebacks

Handles telephone inquiries regarding appointments and work in progress

Keeps service department forms, menus, and pricing guides up-to-date

Supervises all cleaning and prepping of new and used vehicles

Prior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate parts

Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty

Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle

Notifies customers promptly regarding any delays, changes, or additional work that is required

Documents all work performed

Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies

Complies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately

Communicates with Supervisor if additional work is needed

Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; Reports any deviations to management immediately

Understands the terminology of the automobile business and keep abreast of technology changes

Follows all attendance and punctuality standards with adherences to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and procedures and follows lawful directions from Supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Maintains a professional appearance and neat and orderly work area in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer

Able to take direction from multiple employees and prioritize work

Good communication skills, including the ability to listen to customers and determine how to assist them

Ability to work well in a team environment

Knowledge of automotive systems, tools, and repair processes

Outstanding attention to detail with a commitment to quality

Ability to use technical reference materials and technical manuals in written and online formats

Ability to communicate technical terms to non-technical audience

Ability to follow processes to ensure quality and safety

Effective time management skills and ability to prioritize

Audi North OC

Placentia, CA, USA

Service and Parts

Full-time