General Sales Manager

Summary/Objective The General Sales Manager assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers. Fulfills responsibilities primarily through personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

Essential Functions

Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments

Directs and schedules the work of the employees in the Sales Department

Meets with Sales Managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit

Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems

Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers

Establishes standards for displaying, merchandising, and maintaining new and used vehicles

Works with the General Manager to determine appropriate supply for new and used vehicles and orders/acquires vehicle inventory accordingly

Establishes procedures for quick disposal of over-aged vehicles

Audits repair orders for used vehicles as needed to ensure prompt reconditioning

Meets with the General Manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually

Studies local market conditions, demographics, and past sales history. Makes recommendations to the General Manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans

Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.)

Approves all sales incentives in writing before submitting to the office

Addresses customer complaints to ensure high level of customer satisfaction

Creates systems that ensure ongoing sales training, including weekly or daily sales meetings

Audits all appraisals of trade-in vehicles and attends auction at least once monthly

Reviews and initials all deals before they are posted

Facilitates new-vehicle pre-delivery with the Service Manager

Handles customer complaints sensibly, showing empathy and a constructive attitude

Makes sure facility is secure, well lit, and professional in appearance

Initiates and follows through on corrective action and counseling of sales management and personnel to ensure compliance with all company policies and procedures

Maintains a professional appearance

Issues all demonstrators and ensures that appropriate dealership records are maintained

Checks the condition of all demo vehicles monthly

Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure, and all breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Works evenings, weekends, and holidays as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Attends manager meetings as requested

Addresses customers in a friendly and courteous manner

Leads and manages other in an exemplary and professional manner

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Porsche of Warwick

Warwick, RI, USA

Management

Full-time