Service Advisor
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Key skills for this role
About the Role
Greet customers, listen to their concerns, and accurately document vehicle issues and service requests. Prepare job cards and communicate customer concerns to technicians. Provi.
Key Skills for This Role
Responsibilities
- Greet customers and accurately document vehicle issues and service requests
- Prepare job cards and communicate customer concerns to technicians
- Provide cost estimates, repair timelines, and obtain customer approvals
- Advise customers on recommended services, maintenance schedules, and warranty coverage
- Follow up on work progress and keep customers updated
- Ensure all completed services are reviewed and explained to customers before vehicle handover
- Handle customer complaints professionally and escalate issues when required
- Maintain service records and ensure documentation accuracy
- Promote additional services, accessories, and value added offerings
- Coordinate with parts, body shop, and technicians to ensure timely service delivery
- Ensure a high level of customer satisfaction and retention
Requirements
- Greet customers and document vehicle issues
- Prepare job cards and communicate with technicians
- Provide cost estimates and obtain customer approvals
- Advise customers on services and warranty coverage
- Handle customer complaints professionally
Full Job Posting
Responsibilities
- Greet customers, listen to their concerns, and accurately document vehicle issues and service requests.
- Prepare job cards and communicate customer concerns to technicians.
- Provide cost estimates, repair timelines, and obtain customer approvals.
- Advise customers on recommended services, maintenance schedules, and warranty coverage.
- Follow up on work progress and keep customers updated.
- Ensure all completed services are reviewed and explained to customers before vehicle handover.
- Handle customer complaints professionally and escalate issues when required.
- Maintain service records and ensure documentation accuracy.
- Promote additional services, accessories, and value added offerings.
- Coordinate with parts, body shop, and technicians to ensure timely service delivery.
- Ensure a high level of customer satisfaction and retention.
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