Delivery Executive
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Key skills for this role
About the Role
Al Abdulghani Motors seeks a Delivery Executive to manage new vehicle registration, explanation, and delivery to customers. The role involves verifying documents, coordinating appointments, and ensuring customer satisfaction through a standardized delivery process.
Key Skills for This Role
Responsibilities
- Verify new vehicle delivery documents for correctness and completion
- Verify vehicle data matches SAP including vehicle correction, if any
- Verify delivery documents match physical information of new vehicles including color, model etc.
- Arrange customer appointments and ensure efficient distribution of delivery schedule
- Obtain customer acceptance prior to vehicle registration
- Provide registration documents to VRIU Traffic Representative for vehicle registration
- Update registration data in SAP
- Perform Vehicle Handover and create SAP gate pass
- Provide complete explanation of vehicle features to customers
- Capture vehicle photos and ensure vehicle is scanned via LMS app
Requirements
- Diploma or Bachelor's degree in any business related field
- Strong Excel skills, including report creation and data tracking
- Strong communication skills with the ability to deal with internal and external stakeholders
- Highly organized with the ability to multitask across competing priorities in a fast paced environment
- Minimum of 3 years of work experience, Automotive industry's exposure is a plus
Full Job Posting
Job Purpose
- Responsible for registration, production explanation and delivery of new vehicles to AAM customers through a standardize vehicle delivery process that aims to achieve customer satisfaction.
Principal Accountabilities
- Verify new vehicle delivery documents for correctness and completion. Verify vehicle data matches SAP including vehicle correction, if any.
- Verify delivery documents match physical information of new vehicles including color, model etc. Ensure that vehicle is ready for customer collection.
- Arrange customer appointments and ensure efficient distribution of delivery schedule with the goal of customer satisfaction.
- Obtain customer acceptance prior to vehicle registration.
- Provide registration documents to VRIU Traffic Representative for vehicle registration. After the vehicle is registered, verify the registration card matches the delivery documents and number plate physically.
- Update registration data in SAP. Perform Vehicle Handover and create SAP gate pass. Issue warranty booklets.
- Provide complete explanation of vehicle features to customers. Ensure that all questions related to the new vehicle are well handled.
- Report any vehicle fault to the Sales team immediately to communicate with the customer.
- Hand over gate pass, key and AAM Gifts to customer.
- Capture vehicle photos (all sides) and ensure vehicle is scanned (Yard out to customer) via LMS app.
- Ensure that all registration cards related to bank and in house deals are properly submitted to the Finance Department in a timely manner.
- Ensure that all related delivery files and records (Conclusion, Finance, Scanned Delivery Documents, etc.) are accurately updated and maintained.
Required Qualifications
- Diploma or Bachelor's degree in any business related field
- Strong Excel skills, including report creation and data tracking
- Strong communication skills with the ability to deal with internal and external stakeholders
- Highly organized with the ability to multitask across competing priorities in a fast paced environment
- Minimum of 3 years of work experience, Automotive industry's exposure is a plus
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