Service Adviser
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Key skills for this role
About the Role
We are seeking a professional and customer-oriented Service Advisor to join our automotive workshop team. The successful candidate will act as the primary point of contact betwe.
Key Skills for This Role
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Overview
- We are seeking a professional and customer-oriented Service Advisor to join our automotive workshop team.
- The successful candidate will act as the primary point of contact between customers and the workshop, ensuring a seamless service experience from vehicle reception to delivery.
- This role requires excellent communication skills, strong automotive knowledge, and the ability to coordinate effectively with customers, technicians, and workshop management to deliver high-quality service and customer satisfaction.
- Welcome customers professionally and understand their service requirements.
- Create accurate job cards based on customer concerns and vehicle inspection findings.
- Prepare service estimates and quotations for customer approval.
- Obtain customer authorization before commencing repairs or additional work.
- Coordinate with technicians and the Workshop Supervisor to ensure efficient workflow and timely job completion.
- Provide regular updates to customers regarding repair status, progress, and estimated completion times.
- Prepare, review, and explain invoices clearly upon service completion.
- Promote workshop services, including tyres, batteries, A/C services, and preventive maintenance packages.
- Handle customer inquiries and complaints professionally and ensure prompt resolution.
- Collect customer feedback and support customer satisfaction initiatives.
- Maintain accurate service records, documentation, and customer information.
- Ensure compliance with company policies, procedures, and service standards.
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