Service Adviser

Overview

• We are seeking a professional and customer-oriented Service Advisor to join our automotive workshop team.
• The successful candidate will act as the primary point of contact between customers and the workshop, ensuring a seamless service experience from vehicle reception to delivery.
• This role requires excellent communication skills, strong automotive knowledge, and the ability to coordinate effectively with customers, technicians, and workshop management to deliver high-quality service and customer satisfaction.
• Welcome customers professionally and understand their service requirements.
• Create accurate job cards based on customer concerns and vehicle inspection findings.
• Prepare service estimates and quotations for customer approval.
• Obtain customer authorization before commencing repairs or additional work.
• Coordinate with technicians and the Workshop Supervisor to ensure efficient workflow and timely job completion.
• Provide regular updates to customers regarding repair status, progress, and estimated completion times.
• Prepare, review, and explain invoices clearly upon service completion.
• Promote workshop services, including tyres, batteries, A/C services, and preventive maintenance packages.
• Handle customer inquiries and complaints professionally and ensure prompt resolution.
• Collect customer feedback and support customer satisfaction initiatives.
• Maintain accurate service records, documentation, and customer information.
• Ensure compliance with company policies, procedures, and service standards.