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Service Administrator

Fraser Valley Fire Protection Ltd
Abbotsford, CAN
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Invoicing
  • Enter completed labour and parts codes into sales orders
  • Gather information from sales orders and service reports
  • Send invoices and service reports to customers
  • Customer Service
  • Receive calls directed to our security department
  • Triage service calls between technicians and collaborate with other departments
  • Provide basic troubleshooting or technical support for simpler problems
  • Scheduling
  • Review customer and site information before booking
  • Contact customers with a service date
  • Create work orders and calendar entries in INFOtrac and ServiceTrade
  • Prepare paperwork and service reports for technicians
  • Check for outstanding estimates that can be scheduled alongside a visit
  • Records
  • Data-entry and digitization of existing records.
  • What we're looking for
  • No specific credential or security background required. We do want to see that you can:
  • Enter detailed data accurately from paper, PDF and verbal sources.
  • Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
  • Work inside a job management, accounting, ERP or CRM system of any kind
  • Manage several small tasks on different timelines
  • Catch errors in paperwork and follow up to get the right answer
  • Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.
  • How to apply
  • Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.

Qualifications

  • Enter detailed data accurately from paper, PDF and verbal sources.
  • Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
  • Work inside a job management, accounting, ERP or CRM system of any kind
  • Manage several small tasks on different timelines
  • Catch errors in paperwork and follow up to get the right answer
  • Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.
  • How to apply
  • Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.

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