Senior Technical Support Engineer

**Job Title:** Senior Technical Support Engineer

**Certification:** CCNA, CCNP Security, PCNSC,NSC 4 etc

Responsibilities

• Plan,schedule, and execute network upgrades, implementations, and migrations withminimal business impact.
• Design maintain enterprise network architecture, topology diagrams, and technicaldocumentation.
• ManageSpine-Leaf and Three-Tier network architectures, including Core, Distribution,and Access layers.
• Configure and support WAN connectivity, MPLS, leased lines, andhigh-availability network solutions.
• Administer Palo Alto and FortiGate firewalls, including HA, VPNs, NAT, QoS,security policies, and traffic management.
• Deployand manage Cisco Catalyst 9800 Wireless Controllers, Cisco ISE, and 802.1Xauthentication.
• Configure and maintain Cisco DNA Center (DNAC), SDA Fabric, Cisco ACI, andVMware NSX environments.
• ManageVMware vSphere and VMware Cloud Director (VCD) infrastructure.
• Administer Infoblox DNS, DHCP, and IPAM services.
• Configure and support Cisco IPS solutions.
• Design,implement, and manage F5 BIG-IP LTM, GTM, and APM solutions.
• Developand support Disaster Recovery (DR) and Business Continuity plans.
• Provide L3 support, troubleshooting, rootcause analysis, and participate in a 24x7 support environment.

Mandatory

• Strong expertise inRouting & Switching (BGP, OSPF, EIGRP, VLANs, STP, HSRP/VRRP).
• Hands-on experience withPalo Alto and FortiGate firewalls.
• Experience with CiscoWireless, Cisco ISE, DNAC, SDA, and ACI.
• Knowledge of VMware NSX, vSphere, and VCD.
• Experience managingInfoblox DNS/DHCP/IPAM.
• Expertise in F5 LTM, GTM, and APM technologies.
• Strong understanding ofnetwork security, VPNs, load balancing, and high-availability solutions.
• Excellent troubleshooting, documentation, and communication skills.
• Strong problem-solving andanalytical skills.
• Excellent communicationand documentation skills.
• Effective stakeholder andcustomer management.
• Ability to workindependently and in teams.
• Strong time management andmultitasking abilities.