Senior Technical Consultant

Job Purpose

**Qualification:** Graduation

Application & Solution Ownership

• Provide technical oversight across:
• Oracle Unifier

• Oracle Opera PMS

• Support solution design, enhancements, and ongoing optimization of applications.
• Ensure application configurations align with business processes and governance standards.

Project Management & Delivery

• Lead and manage application-related projects and enhancements end-to-end.
• Define scope, timelines, deliverables, and resource planning.
• Track project progress, risks, and dependencies, ensuring on-time delivery.
• Coordinate with cross-functional teams including business, vendors, and IT.

L1 Support Enablement & Governance

• Act as a mediator between Application Teams and L1 Support:
• Translate functional and technical requirements into clear operational instructions.
• Enable L1 teams to effectively perform day-to-day support tasks.
• Govern and oversee L1 activities including:
• User provisioning and de-provisioning
• Role assignment and modification
• Access control and permission enablement
• Account audits and compliance checks
• Develop and maintain Standard Operating Procedures (SOPs) and playbooks for L1 teams.

Access & Identity Management

• Ensure proper implementation of role-based access control (RBAC) across systems.
• Validate user access requests against business roles and compliance policies.
• Coordinate periodic access reviews and ensure audit readiness.
• Work closely with security and compliance teams.

Integration & Technical Coordination

• Oversee integrations between:
• Oracle Fusion, Unifier, and Opera
• Third-party applications (HR systems, POS, CRM, etc.)
• Collaborate with integration teams to ensure smooth data flow and issue resolution.

Stakeholder & Communication Management

• Act as the single point of contact for business teams and application owners.
• Conduct regular governance meetings with L1 and application teams.
• Provide regular updates on system performance, incidents, and improvements.
• Facilitate training and knowledge transfer sessions.

Support & Continuous Improvement

• Provide L2/L3 escalation support when required.
• Identify automation opportunities for L1 repetitive tasks (user management, reporting).
• Continuously improve processes for efficiency, accuracy, and compliance.

Technical & Application Skills

• Hands-on experience with:
• Oracle Unifier

Project Management Skills

• Proven experience managing application delivery or transformation projects.
• Strong knowledge of:
• Project lifecycle methodologies (Agile/Waterfall)
• Risk and issue management
• PMP, PRINCE2, or equivalent certification is a plus.

Preferred Qualifications

• Experience in hospitality, real estate, or enterprise IT environments
• Knowledge of identity management tools (IAM solutions)
• Oracle certifications (Fusion / Unifier)
• Experience with automation tools or scripting

Soft Skills

• Strong stakeholder management and communication skills
• Excellent coordination and facilitation abilities
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, multi-system environment