Technical Support Engineer

**Job Title**: Technical Support Engineer

Certification

• Professional Certification in Server/Storage domain (MCSE/MCSA)
• ITIL (Minimum Foundation Level).
• Excellent understanding of IT Service Management and underlying Processes

Experience

• Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.

Responsibilities

• Proficiency in Microsoft Windows 2012, 2016 and 2019 operating systems and Exchange (2016/2019/O365 Online) products.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Solid understanding and experience of Windows servers, maintenance, and troubleshooting.
• Understand various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere
• Experience with mobile devices and their respective administrative tools such as BES, GOOD, and Active Sync
• Working knowledge of Windows 2008/2012/2016 Active Directory and VM technology
• Familiar with configuration and usage of all email clients and mobile devices/smartphones
• Serve as an escalation point for Exchange Server management and operational issues.
• Provide day-to-day prime and non-prime support to the client.
• Solid understanding on Active Directory (AD), AD domain trust, DNS, Active Directory Federated Services (ADFS), Group Policy Object (GPO) management, Lightweight Directory Access Protocol (LDAP).
• Windows Server Update Services (WSUS).
• Knowledge on Physical (Dell, HP, IBM) and virtual (VMware/Hyper-V) servers
• Knowledge on Client/server hardware and software configuration
• Knowledge on Networking concepts
• Must have Creating and/or modifying scripts (batch, vbs, PowerShell) proficiency.
• Working Experience in Antivirus Management, Windows Security patch Management (SCCM )
• Knowledge on Microsoft SQL Server
• Ability to participate in complex, cross-functional problem-solving initiatives.
• Performing accurate RCA’s for all incidents being reported.
• Experience in both PowerShell and GUI Exchange Toolset.
• Proficient in troubleshooting issues with Active Directory, GPO, Exchange, O365, Microsoft Cluster Services and Microsoft Azure.
• Knowledge about Enterprise backup & restore systems like Veeam, Netbackup, and Micro focus Data protector and etc.
• Basic Knowledge about Server, storage Hardware.
• Excellent communication skills and customer service ethos.

• SCCM/Patch Server Management

• Active Directory
• Microsoft Exchange

• Office 365 Management

• Backup Management
• VM Management
• Good communication
• Flexibility
• Dedicated
• Problem Solving
• Interpersonal Skills
• Planning and organization
• Communication
• Conflict Resolution
• Critical Thinking