Senior Technical Solutions Analyst - Maximo

Role overview

Support and delivery responsibilities

• Lead complex incident triage and resolution, investigate root causes, and implement corrective and preventive solutions.
• Own issue resolution, communications, escalations, and collaboration with Infrastructure, Cybersecurity, digital teams, and external partners.
• Improve system stability, performance, reliability, and support practices; support operational readiness and disaster recovery planning.
• Analyze requirements, design solutions, and implement enhancements, integrations, and new solutions.
• Perform scripting, configuration, automation, troubleshooting, testing, deployment, and transition to operations.
• Contribute to roadmaps, assess technical complexity and risk, prioritize enhancements, and follow enterprise architecture and design standards.

Ownership and collaboration

• Act as a technical subject matter expert for Maximo and other assigned systems; drive improvements and support enhancement planning.
• Collaborate with business stakeholders, vendors, Product, Architecture, Delivery, Data, and Infrastructure teams.
• Mentor junior and intermediate analysts and contribute to knowledge sharing, documentation, standards, and team capability development.

Technical qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline; equivalent education and relevant work experience are considered.
• At least 8 years of hands-on Maximo design, development, and implementation experience across business processes or functions.
• At least 10 years of progressive IT experience focused on enterprise application support, systems integration, and technical solution delivery.
• Strong Maximo troubleshooting and root cause analysis; experience with Maximo configurations, integrations, and data flows.
• Hands-on scripting, automation, and development experience, such as SQL, PowerShell, and APIs.
• Strong understanding of system architecture, environments, and support models; ongoing experience with ITSM incident, problem, and change management.

Leadership and communication

• Strong communication and stakeholder engagement across technical and business audiences; able to collaborate and influence in complex environments.
• Experience mentoring or coaching team members; demonstrates ownership, accountability, problem-solving, and continuous improvement.

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