Senior Technical Program Manager

Duties

• Lead the end-to-end planning and delivery of complex, multiteam technology programs, ensuring clear scope, objectives, and success criteria.
• Partner and collaborate with engineering, architecture, product, and business teams to define program requirements, technical direction, and integrated delivery plans.
• Coordinate cross team workstreams, manage dependencies, and drive alignment on technical milestones, sequencing, and key decisions.
• Facilitate Agile and SAFe program activities, including PI planning, backlog refinement, dependency management, and program level retrospectives.
• Identify and mitigate risks, blockers, and technical challenges early; escalate issues early, appropriately, and drive resolution.
• Deliver clear, consistent communication of program status, risks, decisions, and impacts to stakeholders and high-level leadership.
• Responsible for ensuring solutions comply with enterprise security standards, technical design patterns, and operational readiness requirements.
• Lead and coordinate change management activities, including training, readiness planning, and adoption support for impacted teams.
• Maintain accurate program documentation, including roadmaps, decision logs, requirements, risks, and performance metrics.
• Conduct post-implementation validation with all parties and help measure program outcomes against expected business value.
• Performs other job-related duties as assigned.

Knowledge, Skills, Abilities

• Strong understanding of software development lifecycle, systems architecture, integrations, cloud concepts, and technical design patterns.
• Great at engaging with engineering teams, understand technical tradeoffs, and translate complex concepts for diverse audiences.
• Ability to manage multiteam technical programs using Agile/SAFe frameworks.
• Profoundly skilled in planning, dependency management, risk management, and cross team coordination.
• Proficient with Jira, Confluence, and other delivery lifecycle and visualization tools.
• Strong presence, collaboration, and facilitation skills with the ability to lead through influence rather than authority.
• Effective at navigating ambiguity, driving alignment, and fostering a culture of continuous improvement.
• Excellent verbal and written communication, including the ability to create clear executive summaries.
• Advanced analytical and problem-solving abilities, with a data informed approach to decision making.

Education

Experience

Preferred Qualifications

• SAFe, PMP, ACP, CSM, or equivalent Agile/PM certifications.
• Experience with cloud technologies (Azure, AWS, GCP), APIs, microservices, or enterprise integrations.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information