workday
Manager, Proctoring Operations
Western Governors University
Salt Lake City, USA
Full-time
Manager · 1+ years experience
Onsite
Discovered 3 days ago
Workday
Role Overview
The Manager of Proctoring Operations manages the university's internal online proctoring program and supports the development of scalable and effective proctoring operations for both online and in-person testing.
The role ensures proctoring resources are aligned with student testing demand and provides timely support while maintaining the integrity and security of assessments through consistent application of proctoring standards and procedures, and in accordance with university requirements.
The Manager evaluates and monitors approved in-person testing sites, establishes and maintains operating procedures, analyzes operational and service metrics, addresses operational issues, and recommends and implements process improvements.
Key Skills for This Role
Workday
Full Job Posting
Qualifications
- Knowledge, Skills, and Abilities
- Knowledge of staff scheduling, workload management, and service operations.
- Knowledge of testing security, quality monitoring, incident resolution, and process improvement practices.
- Skill in using scheduling, reporting, incident management, collaboration, and testing technologies.
- Ability to lead, coach, and develop on-site and remote employees.
- Ability to establish clear expectations and maintain accountability for performance and service standards.
- Ability to create and document operating processes, procedures, and best practices.
- Ability to interpret and consistently apply established policies, procedures, standards, and controls.
- Ability to analyze operational metrics, identify trends, and recommend practical improvements.
- Ability to make timely decisions during service disruptions, high-demand periods, and student-impacting issues.
- Ability to balance student support with testing security and assessment integrity.
- Ability to communicate clearly with employees, students, leaders, internal partners, external testing sites, and service providers.
- Ability to manage competing priorities in an operation with changing demand.
- Ability to handle sensitive information with discretion and sound judgment.
- Education
- Bachelor's degree in business, operations, education, management, technology, or a related field from an accredited institution.
- Five (5) years of related experience in testing or assessment delivery, service operations, customer service, contact center operations, compliance, or a comparable environment.
- Experience leading on-site and remote employees including responsibility for staffing, coaching, performance management, and employee development.
- Experience creating staff schedules based on workload or service demand.
- Experience developing and maintaining operating processes and procedures.
- Experience analyzing operational metrics and using the results to recommend service or process improvements.
- Experience in lieu of education
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications
- Experience leading online proctoring, testing center operations, assessment delivery, higher education, credentialing, regulated operations, or another security-sensitive service environment.
- Experience evaluating or overseeing physical testing locations.
- Experience helping establish, restructure, or transition an operational program.
- Experience implementing or transitioning technology-supported services or processes.
- Experience with scheduling systems, remote proctoring platforms, quality monitoring tools, and operational dashboards.
- Process improvement, project management, or related training or certification.
- Travel
- This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
- Position & Application Details
- Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
- How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
- Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
About Western Governors University
Higher Education8000 employeesFounded 1997
Online nonprofit university offering competency-based degrees.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Western Governors University
Part-Time, Evaluator - School of Technology, MSAIES, BSEE, BSCOME
, USA
MidPart-time
Discovered TodayView →
Onsite Instructor, Prelicensure Clinical - Columbia, SC - Part Time
Columbia, USA
MidPart-time
Discovered 2 days agoView →
Senior Manager, Technical Program Management
Salt Lake City, USA
SeniorFull-time
Discovered 5 days agoView →
Part-Time, Evaluator - School of Technology, MSAIES, BSEE, BSCOME
, USA
Discovered TodayPart-time
Clinical & Field Experience Specialist
, USA
Discovered TodayFull-time
Program Mentor Health Sciences
, USA
Discovered TodayFull-time
Full-Time Instructor, Prelicensure (Maternal Psych)
, USA
Discovered TodayFull-time
Lead UX Designer - Craft Education
Nashville, USA
Discovered YesterdayFull-time
Onsite Instructor, Prelicensure Clinical - Columbia, SC - Part Time
Columbia, USA
Discovered 2 days agoPart-time
Program Experience Researcher
Salt Lake City, USA
Discovered 5 days agoFull-time
Senior Manager, Technical Program Management
Salt Lake City, USA
Discovered 5 days agoFull-time