Senior Technical Deployment Support

DirectFN is a leading Capital Market Industry (CMI) Financial Technology software and Content provider, company (now owned by Saudi Tadawul Group / WAMID) specializes in providing brokerage, asset, and custody management solutions, along with market information screens – as productized services.

Our innovative products, services, and solutions empower both financial institutions and individuals to optimize their operations and enhance client satisfaction

The Senior Technical Deployment Support at DirectFN is a senior, hands-on technical role responsible for leading the execution of complex software deployments across client and internal environments.

This role takes ownership of the most technically demanding deployments — configuring environments, running and validating deployment scripts, performing system integrations, and directing technical activity during go-live windows for DirectFN's capital markets platforms and financial technology solutions.

Working under the direction of the Deployment Manager, the role ensures deployments are executed accurately and reliably, mentors junior deployment and support engineers, and drives improvements to deployment runbooks, automation, and technical standards.

○ Education: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

○ Experience: Minimum 5 years of experience in software deployment, application support, or IT operations roles, including experience leading complex deployments.

○ Strong hands-on experience running and validating deployment scripts in Linux and Windows server environments.

○ Proficiency in command-line tools and scripting languages such as Bash, PowerShell, or Python.

○ Strong understanding of application server configuration (e.g., Tomcat, IIS, Nginx) and database deployment procedures.

○ Experience with version control systems (Git), CI/CD pipelines, and change management processes.

○ Ability to read, follow, and improve technical deployment runbooks and configuration documentation accurately.

○ Fluent in English (spoken and written).

○ Experience deploying financial technology applications, trading platforms, or brokerage management systems.

○ Familiarity with cloud deployment environments (Azure, AWS, or OCI) and containerization basics (Docker).

○ Knowledge of deployment automation tools such as Ansible or equivalent.

○ Exposure to monitoring tools (e.g., Grafana, PRTG, or Datadog) for post-deployment health checks.

○ ITIL Foundation certification or equivalent service management qualification.

○ Technical Leadership: Leads complex deployments accurately and methodically, setting the standard for execution quality.

○ Troubleshooting: Quickly diagnoses and resolves complex technical deployment issues under time pressure.

○ Attention to Detail: Follows and improves runbooks and checklists precisely, ensuring no steps are missed during deployments.

○ Mentorship: Develops junior deployment engineers and raises overall team capability.

○ Composure Under Pressure: Remains focused and decisive during high-stakes go-live deployment windows.

○ Collaboration: Works effectively with deployment, engineering, and infrastructure teams throughout the deployment lifecycle.

○ Deployment Accuracy: Complex deployments executed correctly and in full accordance with approved runbooks with minimal errors or rework.

○ Go-Live Stability: Systems are stable and validated post-deployment, with issues identified and resolved promptly.

○ Issue Resolution: Complex deployment issues diagnosed and resolved or escalated quickly and with clear documentation.

○ Process Improvement: Measurable improvement in deployment reliability, automation, and runbook quality over time.

○ Team Capability: Well-supported, more capable junior deployment engineers across the team.