Senior Technical Customer Success Manager
Skills
About This Role
Overview
We are looking for a dynamic Customer Success and Delivery leader to manage strategic global accounts while driving successful implementation, adoption, and growth of enterprise solutions.
This role combines strategic account ownership with hands-on delivery execution, ensuring strong client relationships, operational excellence, and measurable business outcomes.
Key Responsibilities
- Own the end-to-end lifecycle of enterprise accounts onboarding, implementation, adoption, expansion, and renewal.
- Act as a trusted advisor to senior client stakeholders and manage global account relationships.
- Lead delivery governance, implementation activities, and issue resolution to ensure quality and timely outcomes.
- Identify growth opportunities including upsell and cross-sell within existing accounts.
- Collaborate with Product, Engineering, and Support teams for seamless solution delivery.
- Monitor customer adoption, satisfaction, and performance metrics.
Requirements
- 8+ years in Customer Success, Delivery, or Program Management for enterprise SaaS solutions.
- Experience managing large global accounts and complex stakeholder environments.
- Strong communication, stakeholder management, and problem-solving skills.
- Background in SaaS, Fintech, or enterprise product organizations preferred.
- Exposure to trade finance processes or financial services domain is an advantage.
Industry Knowledge (Preferred)
- **Familiarity with Trade Finance processes and ICC guidelines (UCP, ISBP, URDG, etc.) is a plus.**
- Awareness of trends in trade digitalization, TBML compliance, and fraud detection is preferred.
- Ability to converse confidently with stakeholders on industry concepts without being a subject matter expert.
Required Skills & Competencies
- Strong experience in Customer Success and Delivery for enterprise SaaS solutions.
- Proven ability to manage large global accounts and complex stakeholder ecosystems.
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