Senior System Analyst

About This Role

Job Purpose

The Senior System Analyst Position plays a pivotal role in bridging business needs with technical solutions. This role is responsible for analyzing business requirements, designing and configuring systems, integrating platforms, and supporting digital transformation initiatives. The ideal candidate will have hands-on experience with Oracle systems, CRM platforms like Zoho or Salesforce, and modern web technologies.

Key Accountabilities

Business Analysis

• Engage with stakeholders across departments (finance, HR, operations, marketing, etc.) to understand business needs, challenges, and improvement opportunities.
• Translate business requirements into detailed functional and technical specifications for system development and configuration.
• Facilitate workshops, interviews, and process mapping sessions to document as-is and to-be business processes.
• Serve as a liaison between business users and technical teams, ensuring a shared understanding of project goals and solution scope.

System Design & Configuration

• Lead the customization and configuration of Oracle EBS/Cloud modules and Zoho CRM to align with specific business workflows and operational requirements.
• Collaborate with vendors or internal developers to ensure accurate implementation of technical solutions.
• Define configuration standards and maintain system documentation, ensuring consistency and compliance with organizational policies.

Web Development & UI Design

• Develop and enhance interactive, user-friendly web interfaces, dashboards, and self-service portals using modern frontend frameworks like React.js or Vue.js.
• Work closely with end-users to design intuitive user experiences (UX) that improve usability and system adoption.
• Ensure responsive design across devices and browsers and optimize performance for speed and accessibility.

System Integration

• Design and implement robust integrations between Oracle ERP, Zoho CRM, and other systems (HRMS, finance, analytics tools, etc.) using REST/SOAP APIs or middleware platforms.
• Ensure secure, accurate, and real-time data exchange across platforms, reducing manual work and improving process automation.
• Monitor integration jobs and troubleshoot failures to ensure business continuity.
• Document data flows, mapping logic, and integration dependencies to support ongoing maintenance and upgrades.

Project Execution

• Lead or support the delivery of technology projects, including system rollouts, upgrades, migrations, and new feature deployments.
• Manage project timelines, deliverables, risk assessments, and stakeholder communications within an Agile or Scrum framework.
• Maintain detailed project documentation, including status reports, issue logs, and user training materials.

Testing & Support

• Develop test plans, test cases, and scripts for functional, regression, and integration testing of system changes.
• Identify, log, and track system defects, collaborating with developers to ensure timely resolution.
• Deliver training, user guides, and knowledge-sharing sessions to increase system proficiency and confidence.

Skills

• RP & CRM Systems - Oracle EBS or Oracle Cloud (financial, HR, or supply chain modules), Zoho CRM or equivalent (e.g., Salesforce, HubSpot)
• Web Development - HTML, CSS, JavaScript, React.js or Vue.js
• Database & Integration - SQL, PL/SQL, REST/SOAP
• Reporting & Analytics- Power BI, Oracle BI, or equivalent tools
• Project Methodologies - Agile/Scrum or similar project management tools
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Attention to detail and strong documentation practices
• Ability to translate business needs into technical solutions

Self-motivated with the ability to lead and support cross-functional teams

Experience

• Minimum 5 years of experience as a System Analyst, including hands-on configuration and integration experience.

• Proven experience with Oracle ERP systems and CRM solutions.

• Solid understanding of business processes in finance, HR, operations, or customer service.

• Experience in a fast-paced, transformation-focused environment preferred.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.