Senior System Administrator

Overview

Accountabilities

• Provide technical support to internal employees across a globally distributed remote-first organization.
• Troubleshoot and resolve hardware, software, VPN, Citrix, access management, and system-related issues efficiently.
• Manage user accounts, permissions, and access provisioning through Google Workspace, Active Directory, and related systems.
• Configure, deploy, and support Windows and macOS devices, including operating system installation and device setup.
• Administer and maintain endpoint management and MDM solutions such as Intune, Jamf, or similar platforms.
• Handle and prioritize support requests through Jira or other ITSM/service desk systems while meeting SLA expectations.
• Maintain IT equipment inventory and support corporate hardware lifecycle management.
• Assist with IT operations for office hubs, internal events, and cross-functional technical initiatives when required.
• Collaborate with infrastructure and operational teams to improve internal systems, user experience, and service delivery standards.
• Deliver responsive, customer-oriented support with strong attention to communication, efficiency, and issue resolution.

Requirements

• Minimum 3 years of experience in corporate IT support, system administration, or IT infrastructure roles.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands-on experience with MDM and endpoint management solutions such as Microsoft Intune, Jamf, or equivalent tools.
• Proven experience supporting both Windows and macOS environments.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and remote access systems.
• Experience working with VPN technologies, Citrix, and remote access tools.
• Familiarity with ITSM processes and service desk tools such as Jira or similar platforms.
• Strong communication skills and customer-focused mindset.
• Ability to remain calm, organized, and effective in high-priority or fast-paced situations.
• Proactive, detail-oriented, and solution-driven approach to IT operations.
• Intermediate English proficiency (B1 or higher).
• Flexibility to occasionally support office hubs or company events when necessary.

Benefits

• Fully remote full-time work opportunity.
• 28 calendar days of annual vacation.
• Additional wellness days for personal recovery and work-life balance.
• Employee referral bonuses of up to $5,000.
• Financial support for professional training, certifications, conferences, and industry events.
• Corporate discounts for English language lessons.
• Health reimbursement support for insurance or medical expenses.
• Home office and workplace setup reimbursement support.
• Access to coworking spaces and office facilities where applicable.
• Internal recognition and reward programs with redeemable bonuses and perks.
• International and multicultural remote work environment.

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