Senior Supervisor – Fulfilment Centre
Skills
About This Role
Overview
- Own daily and weekly work plans aligned with the projections
- Lead KATA discussions with concept and planning teams for inbound releases and replenishments.
- Conduct Control Tower reviews and publish SLA performance data to management.
- Execute outbound dispatch planning
- Monitor and improve individual and team productivity; coach underperforming staff.
- Oversee inventory accuracy both in bin and process level
- Support new WH projects including racking realignment and layout optimisation.
- Conduct regular floor walks focusing on area cleanliness, process improvement, and backlog clearance.
- Ensure safety awareness and SOP compliance across the team.
Key Performance Indicators (KPIs)
- SLA compliance: Unloading SLA adherence, Handover adherence, Returns SLA adherence,
- Cost Per Piece (CPP) and Throughput (TP)
- Daily Plan vs Actual
- Timely closure of GRNs, Returns processing
- Customer complaints tracking and RCA
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